George Ray V

Work History

Senior Front Desk Clerk

University Of Illinois Housing

01.2022 - Current

Answered multi-line phone system and enthusiastically greeted callers.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Stored guest valuables in safe and individual boxes for security.
Entered and updated sensitive customer information during check-ins and room changes.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.

Host

Cracker Barrel

04.2023 - 08.2023

Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Paint Department Associate

Home Depot

05.2022 - 01.2023

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Recommended complementary purchases to customers, increasing revenue.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Maintained stock shelves by fronting, facing and straightening products throughout shift.
Provided exceptional services and pleasant shopping experiences to retail customers.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
Monitored customers for signs of security concerns and escalated issues to management.
Prioritized helping customers over completing other routine tasks in store.

FC Associate

Amazon Co.

05.2021 - 08.2021

At Amazon as an FC Associate I was expected to be able to "Pick" meaning I had to scan the Items of Orders made and organize each of the complete orders in their assigned bins. This job was certainly hard work as each 3 hour shift you would typically walk about 3 miles. You had to stay on task and remain focused too, you needed to meet and certain number of orders per hour. This job required the teamwork and help of others: We had to work together and work hard to finish and achieve what needed to be done. That along with efficiency were key characteristics and traits you needed to be successful at Amazon.

General Team Member

Joe Cardenas

07.2020 - 05.2021

At my time at Brookhaven Marketplace I provided work in a number of areas. As a General Team Member, I typically worked in Grocery. This means that I would stock the shelves, face and clean up the isles, and date check all grocery items. I was not only in grocery though, I'd also work in other departments within the store like Meat, Deli, and Produce.

Summary

Overview

Work History

Senior Front Desk Clerk

Host

Paint Department Associate

FC Associate

General Team Member

Education

Bachelor of Health Science - Kinesiology

High School Diploma, General -

Skills

Languages

Timeline

Work Availability

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