Summary
Overview
Work History
Education
Skills
Timeline
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George Rodriguez

Los Lunas,N.M.

Summary

Professional communication and writing expert with a strong background in analytics, customer service, and problem-solving. Proven ability to enhance workplace and community communications, driving efficiency and engagement. Seeking to leverage skills in a community-focused firm to foster impactful relationships and solutions.

Overview

9
9
years of professional experience

Work History

Financial Consultant

Nusenda Credit Union
Los Lunas, NM
01.2024 - 01.2025
  • Evaluated earnings performance to provide clients with in-depth ratings.
  • Collaborated with operations manager on staff compliance with financial and banking regulations.
  • Analyzed clients' insurance needs to recommend suitable life, health, and long-term care insurance products.
  • Ensured compliance with regulatory requirements and adherence to industry best practices.

Customer Service Associate

Walgreens
Los Lunas, USA
04.2023 - 01.2024
  • Adopted innovative strategies to maintain high levels of satisfaction by focusing on customer requirements and problem-solving.
  • Ensured customer satisfaction through consistent and dedicated service to 300-500 clients per day.
  • Delivered expert advice and assistance, emphasizing individual customer needs.
  • Implemented customer service strategies to reduce wait times.

Office Manager/Senior Proposal Writer

Sangre De Cristo Roof Company
Santa Fe, USA
04.2022 - 03.2023
  • Managed both digital and physical filing systems for up to 200 customer records.
  • Reviewed and analyzed employee performance data.
  • Oversaw office operations, including managing appointment timetables.
  • Developed workflow procedures, tracked daily output, and executed changes to enhance team productivity.
  • Managed the tabulation of employee work hours for accurate payroll calculations.

Security Officer

STT Security
Albuquerque, USA
08.2017 - 03.2022
  • Monitored entrances and prohibited access of restricted articles to controlled spaces.
  • Logged and archived incident reports to efficiently address complaints.
  • Executed systematic hourly logging tasks to produce comprehensive daily reports.
  • Conducted regular patrols and reviewed surveillance for optimal security.
  • Validated credentials before authorizing access.

Security Officer

Securitas SCIS
Albuquerque, USA
04.2016 - 08.2017
  • Collected and analyzed data to address complaints.
  • Implemented security measures daily, consistently removing an average of 10 violators and unauthorized individuals.
  • Managed the secure handling of classified documents for the Department of Energy.
  • Deterred criminal actions, vandalism, and misconduct.
  • Conducted regular monitoring of CCTV feeds and alarm notifications to detect breaches.
  • Composed intricate analyses of property loss events, unlawful presence instances, and atypical occurrences.

Education

Bachelor of Arts - English and History

University of New Mexico
Albuquerque, NM
05.2021

Skills

  • Office administration
  • Data analysis and research
  • Corporate communication strategies
  • Technical writing skills
  • Computer proficiency (Microsoft Office, Adobe, etc)
  • Leadership abilities

Timeline

Financial Consultant

Nusenda Credit Union
01.2024 - 01.2025

Customer Service Associate

Walgreens
04.2023 - 01.2024

Office Manager/Senior Proposal Writer

Sangre De Cristo Roof Company
04.2022 - 03.2023

Security Officer

STT Security
08.2017 - 03.2022

Security Officer

Securitas SCIS
04.2016 - 08.2017

Bachelor of Arts - English and History

University of New Mexico

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