Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Ruckman

Warren

Summary


Diligent sales leader with solid background in field sales. Proven ability to build strong client relationships and drive revenue growth through effective sales strategies. Demonstrated expertise in negotiation and customer engagement.

Overview

22
22
years of professional experience

Work History

Field Sales Representative

Humana
03.2023 - 02.2025
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Assisted management in identifying new market opportunities and expanding the company''s customer base.
  • Maintained responsibility for many accounts within assigned territory, consistently touching base to assess needs and satisfaction.

B2B Sales Representative

Spectrum
01.2014 - 02.2023
  • Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
  • Enhanced product knowledge by attending industry events, conducting research, and participating in ongoing training programs.
  • Negotiated contracts for better pricing and terms, resulting in improved profit margins.
  • Provided valuable feedback from customers to inform product development efforts.
  • Collaborated with cross-functional teams to deliver exceptional customer service and drive repeat business.
  • Participated in trade shows, conferences, and other industry events to represent the company and generate new leads.
  • Generated leads through cold calling, email campaigns, and social media marketing initiatives.

Senior Customer Service Representative

Progressive
01.2003 - 01.2014
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.

Education

Associate of Arts - English Education

Kent State University
Kent, OH

Skills

  • Sales presentations
  • Business development
  • Product training
  • Business relationships
  • Sales development
  • Sales training
  • Sales reporting

Timeline

Field Sales Representative

Humana
03.2023 - 02.2025

B2B Sales Representative

Spectrum
01.2014 - 02.2023

Senior Customer Service Representative

Progressive
01.2003 - 01.2014

Associate of Arts - English Education

Kent State University

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