Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

George Sanchez

Carrollton,TX

Summary

Results-driven operations professional with 10+ years in financial transaction processing, chargeback resolution, and compliance management. Expertise in streamlining workflows using SAP, advanced Excel, and Aptify to enhance operational efficiency and accuracy. Proven in high-volume customer service and data reconciliation for global finance environments, including team leadership. Seeking to contribute to MoneyGram’s dynamic operations by ensuring seamless transaction support and regulatory adherence.

Overview

13
13
years of professional experience

Work History

Sales Audit Coordinator

EssilorLuxottica
01.2022 - 08.2025
  • Managed and resolved incoming chargebacks from multiple payment processors in a fast-paced remote setting, leveraging advanced Excel for precise tracking and data reconciliation of over 100 weekly inquiries, reducing resolution time and minimizing financial discrepancies.
  • Coordinated new store banking services remotely, collaborating with armored car services and financial institutions to streamline setup processes and ensure compliance.
  • Facilitated merchant ID requests and secured card processing terminals for new store locations, partnering with financial institutions to ensure accuracy and compliance in application submissions.
  • Utilized SAP to process check transactions and support accounting team reconciliations, maintaining operational efficiency in high-volume B2B environments while upholding professional standards in a medium-to-large remote team.
  • Updated store profiles in Reconnect system to facilitate accurate financial reporting and operational workflows, enhancing cross-departmental communication and reducing errors in transaction processing.

Technician

Vivint Smart Home, Inc.
04.2021 - 09.2021
  • Installed and serviced Vivint Smart Home security systems for new and existing customers across Texas during a temporary role, ensuring high-quality and efficient installations to enhance home safety.
  • Resolved complex technical issues by applying advanced troubleshooting skills, delivering effective solutions to ensure optimal system performance and customer satisfaction.
  • Provided clear, detailed instructions to customers on equipment operation, addressing inquiries with professionalism to enhance user confidence and system adoption.
  • Maintained accurate inventory of personal stock by adhering to defined replenishment procedures, ensuring availability of necessary materials for seamless installations.
  • Kept current with new product releases and installation protocols, adapting quickly to evolving technology to maintain expertise in smart home solutions.
  • Upsold products effectively, identifying customer needs and recommending additional Vivint solutions to enhance security and drive sales during a transitional move from Oregon to Texas.

Customer Service Specialist

Oregon State Bar
04.2018 - 04.2021
  • Delivered prompt and professional responses to customer inquiries from lawyers and judges via phone, email, and mail in a remote environment during COVID, efficiently directing complex questions to appropriate Oregon State Bar departments.
  • Provided technical support for online CLE seminars, offering clear troubleshooting instructions to ensure seamless user experiences for legal professionals accessing virtual training platforms.
  • Streamlined seminar registration and product selection for customers, leveraging Aptify’s e-Business Suite to manage orders and resolve inquiries via phone, email, and correspondence, enhancing member satisfaction.
  • Maintained exceptional customer service under pressure, addressing the needs of a demanding legal clientele with professionalism and earning a letter of recommendation for outstanding performance.
  • Managed hard media product orders, monitored order volume, and coordinated with Copy Center staff to ensure timely fulfillment, supporting the CLE department’s operational efficiency in a remote setting.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Chargeback Investigation Specialist

Vesta Corporation
09.2012 - 09.2018
  • Led a team in analyzing complex datasets to deliver timely chargeback responses, identifying fraud patterns, eliminating duplicate efforts, and ensuring compliance with banking regulations—boosting operational efficiency by 20% through streamlined workflows.
  • Reviewed all correspondence for accuracy in high-volume programs, resolving technical issues and enhancing operational integrity while consistently meeting weekly performance metrics with precision and attention to detail.
  • Managed multiple financial programs concurrently, prioritizing tasks to maintain regulatory compliance and data accuracy in transaction processing, directly supporting fraud prevention and revenue recovery.
  • Handled high-volume call queues across partner programs, maintaining professionalism and delivering exceptional customer service in a fast-paced environment to resolve disputes, collections and ensure client satisfaction.

Education

No Degree - General Studies

Portland Community College
01.2013

High School Diploma -

Beaverton High School
01.2011

Skills

  • Remote Team Leadership
  • Fraud detection techniques
  • Data analytics proficiency
  • Data Analysis
  • Customer Service Excellence
  • Microsoft Excel (Advanced)
  • SAP
  • Aptify e-Business Suite
  • Chargeback Management
  • Financial Compliance
  • Troubleshooting
  • Professional Communication
  • Zoom/Microsoft Teams
  • Time Management
  • Bilingual Spanish/English
  • Microsoft Excel proficiency

Websites

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Audit Coordinator

EssilorLuxottica
01.2022 - 08.2025

Technician

Vivint Smart Home, Inc.
04.2021 - 09.2021

Customer Service Specialist

Oregon State Bar
04.2018 - 04.2021

Chargeback Investigation Specialist

Vesta Corporation
09.2012 - 09.2018

No Degree - General Studies

Portland Community College

High School Diploma -

Beaverton High School

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