George Sanchez
Romeoville,IL
Summary
Accomplished Customer Service Representative with FedEx Office, skilled in client support and customer satisfaction. Enhanced team performance through training and mentoring, leading to a 20% increase in customer retention. Detail-oriented and adept at troubleshooting, consistently delivering solutions that exceed expectations while maintaining a professional appearance and adhering to safety protocols.
Overview
50
50
years of professional experience
Work History
Customer Service Representative
FedEx Office
06.2003 - 06.2014
- Trained new staff on product knowledge and customer service protocols.
- Maintained detailed records of customer interactions for future reference and analysis.
- Implemented feedback mechanisms to gather insights and drive service improvements.
- Assisted in developing training materials that enhanced team performance and knowledge retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service Representative
3 M BPSI, Lanier Worldwide
05.1968 - 05.2003
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery and service quality.
- Managed customer complaints, providing effective solutions to improve experience.
- Collaborated with team members to streamline processes and reduce response time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
PBX Installer
Illinois Bell Telephone
05.1967 - 12.1967
- Collaborated with team members to troubleshoot installation issues effectively.
- Installed equipment and fixtures according to specifications and safety standards.
- Installed complete systems at new residential and business construction sites.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Marine Corps Recruit
USMCR
02.1964 - 02.1967
- Learned safety protocols and procedures for training environments.
- Assisted in physical fitness training to improve team performance.
- Participated in drills and simulations to enhance operational readiness.
- Collaborated with peers to develop teamwork skills and discipline.
- Maintained equipment and gear, ensuring readiness for exercises.
- Increased operational efficiency through proper maintenance, inspection, and repair of assigned gear and equipment following strict guidelines.
- Developed cultural awareness by interacting with international military forces during joint training exercises abroad.
- Upheld core values of honor, courage, commitment throughout service demonstrating dedication to both individual growth and collective success.
- Assisted superiors with administrative duties such as filing reports and maintaining records ensuring accurate documentation and timely information flow.
- Developed teamwork and leadership skills by completing rigorous Marine Corps basic training.
Education
High School Diploma -
Harrison Technical High School
Chicago, IL06-1963
Skills
- Detail-oriented
- Effective time management
- Optimistic outlook
- Power tool operation
- Adhering to safety protocols
- Client support
- Customer satisfaction
- Customer relations
- Troubleshooting and testing
- Professional appearance
- Preventive Maintenance
Affiliations
American Legion Member 20 years
Timeline
Customer Service Representative
FedEx Office
06.2003 - 06.2014
High School Diploma -
Harrison Technical High School
Customer Service Representative
3 M BPSI, Lanier Worldwide
05.1968 - 05.2003
PBX Installer
Illinois Bell Telephone
05.1967 - 12.1967
Marine Corps Recruit
USMCR
02.1964 - 02.1967