Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Sarantopoulos

Restaurant Supervisor
Port Saint Lucie,FL

Summary

Highly experienced in customer service with over a decade of proven expertise. Progressed from Assistant Manager to Restaurant Franchise Supervisor, demonstrating strong leadership and problem-solving skills. Possesses extensive knowledge in customer service strategies and adept at handling diverse customer complaints. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards. Fluent in English with American citizenship.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Associate

Ups Store
02.2023 - 03.2024
  • Cultivated and maintained customer relationships, achieving a 15% increase in sales.
  • Conducted training sessions for new employees, facilitating their seamless integration into company culture and workflow.
  • Increased customer satisfaction among Spanish-speaking clients by 75%.
  • Demonstrated comprehensive knowledge of products and services, effectively promoting them to customers.
  • Operated copiers, fax machines, binding equipment, and other office machinery safely and efficiently. Assisted customers with the use of office machines in the retail area.
  • Performed general housekeeping duties.

Restaurant Supervisor

Giorgio's Pizzeria
07.2020 - 12.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Ensured compliance with established procedures across all 8 restaurants to deliver exceptional customer experiences.
  • Monitored managers to guarantee correct usage of equipment and raw materials by employees.
  • Inspected restaurant equipment for proper functionality and reported any damages to management.
  • Facilitated seamless communication between restaurant managers and the food production plant.
  • Evaluated and reported on the performance of new employees.
  • Maintained high standards of customer service by supervising employee interactions.
  • Ensured adherence to cleaning standards in all restaurant locations.
  • Implemented online marketing strategies to promote products.
  • Reinforced food quality control measures and proper refrigeration practices in all restaurants.

Restaurant Manager

Giorgio's Pizzeria
01.2016 - 03.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Assistant Restaurant Manager

Giorgio's Pizzeria
09.2012 - 01.2016
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.

Education

Hotel And Restaurant Manager - Administration

Universidad Santa Maria La Antigua
Panama City
05.2001 -

High School Diploma -

Staten Island Academy
Staten Island, NY
05.2001 -

Skills

  • Management Support
  • Decision-Making
  • Customer Service
  • Workplace Safety
  • Cash Handling
  • Issue Resolution
  • Customer interaction
  • Attention to Detail
  • Performance Improvement
  • New Hire Training
  • Loss Prevention
  • Sales Techniques

Timeline

Associate

Ups Store
02.2023 - 03.2024

Restaurant Supervisor

Giorgio's Pizzeria
07.2020 - 12.2022

Restaurant Manager

Giorgio's Pizzeria
01.2016 - 03.2020

Assistant Restaurant Manager

Giorgio's Pizzeria
09.2012 - 01.2016

Hotel And Restaurant Manager - Administration

Universidad Santa Maria La Antigua
05.2001 -

High School Diploma -

Staten Island Academy
05.2001 -

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George SarantopoulosRestaurant Supervisor