Summary
Overview
Work History
Education
Skills
Timeline
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George Shackelford

Baltimore,MD

Summary

The United States Marine Corps Veteran is currently enrolled at North American Trade School. High-Motivated Student Currently obtaining a certification in EPA 608 (Environmental Protection Agency). Ready to contribute to the any company's success while developing new skills and gaining real-world experience. Highly organized and responsible with strong communication and critical thinking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on any added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Medical Coordinator

Aurotech
Bethesda, MD
12.2020 - 10.2021
  • Receive inbound phone calls from patients.
  • Schedule and cancel primary and specialty care medical appointments based on clinic guidance and available appointments within the Composite Health Care System (CHCS).
  • Search all MTFs for possible capability, based on clinic guidance and available appointments within the Composite Health Care System (CHCS).
  • Appropriately disposition specialty care referrals to IRMAC Referral Management for further patient assistance, as needed. This is performed per IRMAC Business Rules.
  • Verify patient demographics in CHCS for 100% of patients who request an appointment.
  • Accurately and courteously schedule appointments in accordance with National Capitol Region (NCR) established standards, policies and business rules, and the IRMAC Protocol Website for (600) plus clinic protocols
  • Maintain a high level of accuracy - less than 1% appointment booking error rate.
  • Utilizes the MICA/Misbooking Database to resolve any potential scheduling errors made by the agent.
  • Document each attempt to contact the patient in the IRMAC database. (A total of two contact attempts should be made).
  • Determine appointment needs according to local and regional managed care rules.
  • Verify patient eligibility status in CHCS, Enterprise-Wide Referral and Authorization System (EWRAS), and Defense Enrollment Eligibility Reporting System (DEERS).
  • Conduct a DEERS eligibility check on 100% of patients who request an appointment.
  • Refer patients to appropriate Military Treatment Facility (MTF) and provide advice on location of clinics.
  • Correct demographic data, by performing a mini registration update in DEERS, as necessary.
  • Compile information into statistical reports.
  • Spot check scheduled appointments.
  • Prioritize beneficiary appointments to be scheduled in accordance with Tricare Access to Care Standards and written guidelines.
  • Verify and document eligibility of each patient to whom services are scheduled.
  • Direct all questions regarding beneficiary eligibility to the Chief, Patient Administration Division (PAD) at the MTF, as necessary.
  • Gather demographic data information and enter into the patient's authorized record of medical treatment, AHLTA.
  • Send Telephone Consults (T-CONs) to appropriate clinic personnel in Armed Forces Healthcare Longitudinal Technology Application (AHLTA).
  • Maintain communication with appropriate staff and work closely with technical staff.

Administrator Specialist

United States Marine Corps
Marine Corps Base Camp Lejeune, NC
09.2016 - 07.2020
  • Created and updated physical records to maintain current, accurate, and compliant documentation.
  • Conducted thorough research using diverse resources to assist the professional staff with routine and special project tasks.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Improved information collection and recordkeeping accuracy by creating, updating, and managing customer communications.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Combat Marksmanship Coach

United States Marine Corps
Marine Corps Base Camp Lejeune, NC
01.2019 - 02.2020
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
  • Educated students on pistol, rifle and marksmanship while using strategic teaching methods to achieve learning outcomes.
  • Performed inspections of small arms issues to determine serviceability and condition, modifications required and extent of repairs necessary.
  • Collaborated with troops assigned in military area to maneuver against enemy forces and positions.

Combat Marksmanship Trainer

United States Marine Corps
Marine Corps Base Camp Lejeune, NC
02.2019 - 02.2020
  • Instructed and evaluated students in performing preventive weapons maintenance and pre-marksmanship.
  • Maintained accountability of sensitive items through daily inventory, secure storage and proper equipment issuing documentation.
  • Monitored and authorized entrance and departure of 100 or more employees and visitors daily.
  • Authorized entrance papers and granted or denied entrance to building.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Participated in staff meetings, special events and professional development activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Prepared regular written logs and incident report at close of each shift for distribution.
  • In charge and secure Multi-million dollar facility.

Meat Department Associate

Sams Club
Baltimore, MD
11.2015 - 09.2016
  • Completed inventory counts, reordered stock and removed expired items from supply
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures
  • Weighed, wrapped and labeled meat products for sale to grocery customers
  • Kept shelves and display cases organized, products fronted and expired items removed
  • Upheld department presentation standards with regular cleaning
  • Replenished cases through shifts to maintain consistent sales

Education

Trade School - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

North American Trade Schools
Windsor Mill, MD
09.2022

High School Diploma -

Milford Mill Academy
Baltimore, MD
06.2015

Skills

  • Customer service
  • Meat Department Experience
  • Team Player
  • Hold Secret Security Clearance
  • Lift over 100lbs
  • Rotating Meat department Casing
  • Organization and Time Management
  • Multitasking Abilities
  • Dependable and Responsible
  • Safe food handling

Timeline

Medical Coordinator

Aurotech
12.2020 - 10.2021

Combat Marksmanship Trainer

United States Marine Corps
02.2019 - 02.2020

Combat Marksmanship Coach

United States Marine Corps
01.2019 - 02.2020

Administrator Specialist

United States Marine Corps
09.2016 - 07.2020

Meat Department Associate

Sams Club
11.2015 - 09.2016

Trade School - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

North American Trade Schools

High School Diploma -

Milford Mill Academy

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