George Simmons
Summerville,SC
Summary
Proven leader in automotive and sales sectors, with a track record of expanding market share and boosting sales, notably tripling South Carolina sales at Parks Distribution - BG Distributor. Skilled in customer service and sales expertise, I excel in staff training and achieving performance goals, demonstrating a strong work ethic and technical knowledge.
Overview
31
31
years of professional experience
Work History
Service Advisor
Walker Chevrolet
08.2022 - 01.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Averaged 3.0 hours per RO with excellent CSI
Regional Sales Manager
MOC MidAtlantic
03.2013 - 06.2022
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Responsibilities included setting and conducting MOC sales presentation meetings, installing MOC Service Lane Program, creating MOC Fluid and Fuel System Maintenance Op Codes based on dealers desired ELR, entering all a la carte and menu op codes in dealers DMS, constructing maintenance menus including both OEM required services and Dealer recommended services based on time and mileage, advisor menu training and my training maintenance service presentation formula based on a 3 step process developed during my time as an advisor; 1) Educate Customer 2) Build Benefits 3) Ask a Professional Question (my training was adopted in all of the Hudson Group stores.)
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Regional Territory responsibilities included South Carolina, Tennessee and Kentucky
Service Manager
McElveen Buick GMC
07.2011 - 02.2013
- Managed labor inventory by monitoring work in process and distributing ROs to qualified technicians to maximize productivity
- Updated all Op Codes to maximize profitability while still remaining competitive in the market, disabling obsolete Ops as necessary
- Trained Advisors in presenting solutions to stated primary concerns as well as professionally presenting required and recommended maintenance
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Regional Sales Manager
Parks Distribution - BG Distributor
03.2004 - 05.2011
- State Sales Manager for South Carolina and also support in North Carolina as requested
- Responsible for setting and conduction BG Program presentation meetings
- Responsible for constructing BG Op codes to meet desired dealer ELR and constructing maintenance menus based on OEM required services and dealer recommended services, entering OP Codes in dealer's DMS and training advisors on all new Op Code entries
- Managed and trained a team of 5 sales representatives, over seeing their daily sales routes to maximize efficiency and productivity
- Conducted advisor sales training at dealership sites on a regular basis with prior documentation of advisor performance indicators (hours per RO, dollars per RO etc.) coordinated accountability strategy with service managers and measuring improvement over time
- Tripled sales in South Carolina during employment adding new dealerships and improving sales thru training at existing accounts
Fixed Operations Director
Jerry Porter Lincoln Mercury
10.1997 - 01.2004
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
Outside Sales Representative
NAPA/GPC Corporate Store
03.1993 - 09.1997
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded yearly quota by 10% each year of employment
- Grew territory from 117,000.00 annually to 1.2 million annually
- Salesman of the Year NAPA Charlotte Distribution Center 1997
- Ranked #4 in sales and gross profit in the United States for NAPA in a sales force of over 800
Education
High School Diploma -
Derryfield School
Manchester, NHSkills
- Customer Service
- Sales expertise
- Multitasking and Organization
- Handling Customer Complaints
- Technical knowledge
- Strong Work Ethic
- Staff education and training
- Performance Goals
Electric Bass Player in Church Worship Bands
Recently serviced at The Bridge Church in Spring Hill Tennessee. Play bass on title track of their first album We Have The Name
Additional Information
I have worked with Reynolds Blue Screen, Reynolds Ignite, CDK, UCS and Dealertrak
Timeline
Service Advisor
Walker Chevrolet
08.2022 - 01.2024
Regional Sales Manager
MOC MidAtlantic
03.2013 - 06.2022
Service Manager
McElveen Buick GMC
07.2011 - 02.2013
Regional Sales Manager
Parks Distribution - BG Distributor
03.2004 - 05.2011
Fixed Operations Director
Jerry Porter Lincoln Mercury
10.1997 - 01.2004
Outside Sales Representative
NAPA/GPC Corporate Store
03.1993 - 09.1997
High School Diploma -
Derryfield School
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