George Simos
Tampa,FL
Summary
Motivated account manager with a proven track record of developing and deepening customer relationships to drive consistent growth. With over 20 years of experience in account management and client relations, brings a wealth of expertise in building and maintaining strong partnerships. A data-driven approach consistently delivers impressive results, enabling identification of opportunities for business growth and optimization of strategies for success. Eager to leverage these skills in a data analyst or business management role to contribute to driving organizational success and achieving measurable outcomes.
Overview
22
22
years of professional experience
Work History
Senior Rental Representative
EHI Holdings Group 76
01.2022 - Current
- Performed in the top 20 USAA matrix for performance consistently
- Provided training and mentoring to several new hires and team members
- Developed workflow training guides to improve on efficiencies
- Continually exceeded goals for TPH and FQI
- Member of the Health and Wellness committee
Rental Representative
EHI Holdings Group 76
01.2020 - 01.2022
- Strive to meet or exceed goals in completion/audits set by corporate average
- Provide excellent customer service to adjustors and claims managers
National General Account Supervisor
EHI Holdings Group 42
01.2019 - 01.2020
- Provided training and development to adjustors and claims manager to help create efficiencies in workflow
- Helped develop employees to meet or exceed average billed days for account
- Held monthly meetings with claims manager to go over any trends or issues where we could see or use improvement in the rental process
Allstate Insurance Account Supervisor/Sales and Marketing Manager ARMS Dealership/Bodyshop
EHI Holdings Group 42
01.2012 - 01.2019
- Cultivated and sustained connections with adjustors/claims managers to deliver superior service.
- Led professional training initiatives each month to uphold the excellence of service by adjustors.
- Provided training and coaching to dealerships and body shops within the group to assist with ARMS Suite of products
- Directed canvassing plans to facilitate consistent,high quality appointments to drive sales.
- Gave benefit-oriented, polished presentations driving technology and increasing usage from 40% to over 90%
- Helped achieve first ever EAA awards for the group for 3 consecutive years 2016-2018
Hartford Insurance Account Supervisor
EHI Holdings Group 42
01.2011 - 01.2012
- Developed and trained employees to provide seamless customer service to adjustors and claim managers
- Strived to keep average billed days at or below corporate average
- Provided training and coaching for new adjustor hires on how to properly and effectively use ARMS in their daily workflow
Mercury Insurance Account Representative
EHI Holdings Group 42
01.2009 - 01.2010
- Piloted first on-site account with insurance partner and helped develop and train a team of rental representatives to help achieve desired rental length and billed days set forth by corporate standards
- Provided weekly reports to claims manager to make sure rental duration was staying within guidelines
- Provided on-going training and development of rental staff to make sure goals were being met and to help facilitate any branch level issues that arose as well
Callback Center Representative
EHI Holdings Group 42
01.2006 - 01.2008
- Provided excellent customer service for multiple insurance account serviced
- Achieved 100% percent callback completion daily
- Provided one call service to adjustors and claims manager regarding extensions or customer service issues
Management Trainee
EHI Holdings Group 42
05.2004 - 01.2006
- Achieved corporate average or higher for ESQI for several branch locations
- Met or exceeded sales goals for CDW and ancillary sales
- Developed and maintained excellent working relationships with dealerships and body shops
Mortgage Broker
Central Florida Home Equity
05.2003 - 04.2004
- Assisted customers with completing loan applications and other paperwork.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Education
Bachelor of Arts - Finance And Economics
Florida State University
Tallahassee, FL12-2003
Associate of Arts -
St. John's University
Jamaica, NY12-2000
Skills
- Data analytics
- Microsoft Excel
- Microsoft PowerPoint
- Account management
- Sales Expertise
- Business Development
- Client Relations
Timeline
Senior Rental Representative
EHI Holdings Group 76
01.2022 - Current
Rental Representative
EHI Holdings Group 76
01.2020 - 01.2022
National General Account Supervisor
EHI Holdings Group 42
01.2019 - 01.2020
Allstate Insurance Account Supervisor/Sales and Marketing Manager ARMS Dealership/Bodyshop
EHI Holdings Group 42
01.2012 - 01.2019
Hartford Insurance Account Supervisor
EHI Holdings Group 42
01.2011 - 01.2012
Mercury Insurance Account Representative
EHI Holdings Group 42
01.2009 - 01.2010
Callback Center Representative
EHI Holdings Group 42
01.2006 - 01.2008
Management Trainee
EHI Holdings Group 42
05.2004 - 01.2006
Mortgage Broker
Central Florida Home Equity
05.2003 - 04.2004
Bachelor of Arts - Finance And Economics
Florida State University
Associate of Arts -
St. John's University
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