Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

George Smith

Fayetteville,NC

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].

Overview

12
12
years of professional experience

Work History

Assistant Manager

Wendys Restaurant
03.2018 - Current
  • Created employee schedules to align coverage with forecasted demands.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Launched quality assurance practices for each phase of development
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Store Manager

Dollar General Store
12.2018 - 09.2022
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Co General Manager

Cookout Restaurant
05.2013 - 12.2019
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Manager

Dollar Tree
01.2011 - 04.2016
  • Created employee schedules to align coverage with forecasted demands.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development

Education

High School Diploma -

South View High School
Hope Mills, NC
06.1994

Skills

  • Financial Statements
  • Supply Chain Management
  • Coordinate Events
  • Business Management Principles
  • Staff Management

Timeline

Assistant Store Manager

Dollar General Store
12.2018 - 09.2022

Assistant Manager

Wendys Restaurant
03.2018 - Current

Co General Manager

Cookout Restaurant
05.2013 - 12.2019

Assistant Manager

Dollar Tree
01.2011 - 04.2016

High School Diploma -

South View High School

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George Smith