George Sosa

• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed customer service orders promptly to increase customer satisfaction.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

• Reviewed checklist on daily basis and planned shift accordingly.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Documented accounts and logs throughout shift to keep up with requirements.
• Ran daily, weekly and monthly reports to close day and meet objectives.
• Entered and updated sensitive customer information during check-ins and room changes.
• Used internal software to process reservations, check-ins and check-outs.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Kept case data and contact information up to date to expedite proceedings.

• Collected delinquent payers and secured all delinquent returns.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Organized patient records and database to facilitate information storage and retrieval.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Received incoming calls and paged individuals and departments over PA system.
• Operated digital paging system to notify recipients of incoming calls.
• Maintained accurate records of calls placed and received.
• Maintained up-to-date knowledge of emergency call procedures.
• Logged and routed incoming mail, conducted data entry and prepared outgoing mail.

• Evaluated source documents to locate needed information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Verified accuracy of computer system information by updating data.
• Corrected data entry errors to prevent duplication or data degradation.
• Entered client information into database quickly and with minimal errors

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Coordinated general corporate messaging and voicemail for organization with employees