George Spoto III
Tampa,FL
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Floor Team Member/ Uber Partner
Whole Foods Market Inc/ Uber
Tampa, FL
12.2023 - Current
- Assisted customers with product selection, checkout processes, and answered any questions or concerns they had.
- Organized merchandise on the sales floor to ensure an aesthetically pleasing environment.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Assisted customers in selecting appropriate items from the prepared food section.
- Ensured all food safety and sanitation guidelines were followed.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Followed recipes for preparing various types of hot and cold foods.
- Assisted with special catering orders as requested by customers.
- Trained new team members on store operations related to the prepared foods department.
- Prepared workstations with ingredients and tools to increase efficiency.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained cleanliness of interior and exterior of vehicle.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Followed safety regulations and state laws governing vehicle operation.
Natural Gas Online Map Surveyor
Global Information Systems
Lexington, KY
06.2022 - 06.2023
- Conducted research to identify land boundaries and survey markers for a major natural gas pipeline being built across the continental United States.
- Analyzed aerial photographs, maps, and other data sources for surveying projects for all and any landmarks within the construction of natural gas pipelines.
- Utilized GPS systems to record geographical coordinates of surveyed sites and structures in congruence with natural gas pipelines.
Warehouse Technician
Amazon
Sarasota, FL
09.2021 - 06.2022
- Performed material handling processes to improve delivery accuracy and productivity.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Stacked cargo in assigned warehouse locations with pallets and cargo boards, loading and unloading goods and supplies.
Technical Implementations IT Analyst
JP Morgan Chase
Tampa, FL
02.2018 - 08.2021
- Managed test areas, systems test data and methods prior to initiating test systems.
- Created EMV (chip card) contact and contactless credit card test plans for major credit cards, cases and scripts while identifying issues and providing resolutions with developers, integrators, aggregators, merchants, and submitters.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Developed and managed EMV project plans while providing status updates to management.
- Created detailed technical specifications for software applications.
- Developed and implemented IT solutions to streamline business processes.
- Analyzed project requirements and created test plans accordingly.
- Resolved complex technical issues by providing innovative solutions.
Advanced Product Specialist/Supervisor
JPMorgan Chase/ Paymentech
Tampa, FL
05.2016 - 02.2018
- Kept merchants informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Serviced merchants and submitters with production credit card systems such as Orbital Gateway, NetConnect, and Chase Mobile Checkout functionality accurately and completely.
- Provided coaching and mentorship to 10-15 junior team members.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Assisted in technical support process refinement to improve client/customer service and support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Private Banker Treasury & Securities
JPMorgan Chase
Tampa, FL
02.2011 - 05.2016
- Processed 15-25 email cases/inquiries (managed phone systems on a daily basis) for the private banking & business banking departments for all of Treasury Services.
- Serviced investment sweeps for JP Morgan Funds, Commercial Paper, REPO Loans, and Nassau (Overseas).
- Handled all dedicated/highly sensitive clients in the Private Banking market.
- Presented a professional, client-focused image that generates a positive market image and business rapport.
- Provided the firm with superior client/customer service for the Treasury & Securities department.
- Certified in ACH, Lockbox, Billing & Pricing, USD Wire Clearing, Multi-Currency, Toronto CLearing, Business Banking, and Private Banking.
Licensed Personal Banker
SunTrust Banks Inc
Orlando, FL
01.2005 - 10.2010
- Sold financial services/products for personal and business clients.
- Established, cultivated, and maintained productive customer and branch relationships.
- Prepared ROTH IRA/Traditional IRA’s with internal bank transfers.
- Sold CD’s (Certificates of Deposits, Money market accounts, and savings accounts).
- Sold fixed annuities/fixed investments with AIG, Transamerica, and New York Life.
- Contacted prospective clients to promote sales & service via telephone and company visits.
- Developed prospects from current commercial customers, referral leads and sales/investment meetings.
- Assisted the teller line with check cashing, money deposits, and money transfers.
- Processed main vault transactions, automated teller machines (ATM’s) and teller-assisted machines.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Processed loan applications, including gathering required documentation and ensuring accuracy of data entered into the system.
- Assisted branch manager in developing strategies for increasing sales goals by identifying new leads through referrals from existing customers.
Education
Bachelor of Arts -
University of Tampa
Tampa01.2000
Skills
- Sales expertise
- Sales driven
- Customer relations/Customer service
- Active listening/ Communication
- Courteous demeanor
- High-energy attitude
- Information security
- Data extraction
- Technical troubleshooting
- Team management
- Project planning
- Call Center Operations
- Inbound and Outbound Calling
- Orbital Payment Systems
- TACL/Tandem (Mainframe Computer Systems)
- Network Connectivity/Networking Expert
- PeopleSoft (Case logging system)
- System implementation
- Microsoft Office expertise
Accomplishments
- Consistently maintained high client/ merchant/customer satisfaction ratings.
Affiliations
- Notary Public Signing Agent
Websites
Additional Information
References available upon request.
Certification
- Certified in EMV Implementation (2018-2021)
- Orbital Gateway Training (2017)
- Licensed in Life & Health Annuities (2007-2009)
Timeline
Sales Floor Team Member/ Uber Partner
Whole Foods Market Inc/ Uber
12.2023 - Current
Natural Gas Online Map Surveyor
Global Information Systems
06.2022 - 06.2023
Warehouse Technician
Amazon
09.2021 - 06.2022
Technical Implementations IT Analyst
JP Morgan Chase
02.2018 - 08.2021
Advanced Product Specialist/Supervisor
JPMorgan Chase/ Paymentech
05.2016 - 02.2018
Private Banker Treasury & Securities
JPMorgan Chase
02.2011 - 05.2016
Licensed Personal Banker
SunTrust Banks Inc
01.2005 - 10.2010
Bachelor of Arts -
University of Tampa
- Certified in EMV Implementation (2018-2021)
- Orbital Gateway Training (2017)
- Licensed in Life & Health Annuities (2007-2009)
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