Experienced Manager/Head Barista with a strong background in cafe operations, team coaching, and inventory control. Known for improving service flow, maintaining standards, and supporting customer satisfaction.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Manager/Head Barista
Lokl Cafe
Morristown, SoHO, New Jersey, New York City
07.2020 - Current
Supported daily café operations at Lokl Cafe, including service flow and opening routines.
Monitored inventory levels of coffee, food, and cafe supplies, ensuring consistent availability for seamless operations. for coffee, food, and cafe supplies.
Completed opening, closing, and shift-change tasks to maintain operational standards each day.
Coached, mentored, and trained team members, enhancing their job performance and contributing to a skilled workforce.
Contributed to team meetings focused on strategies to enhance customer satisfaction ratings, fostering a culture of continuous improvement.
Evaluated individual and team business performance and identified opportunities for improvement.
Market Services Intern
Alma Bank
Fort Lee, New Jersey
09.2023 - 02.2024
Prepared reports summarizing project progress and results for management review.
Prepared reports and correspondence for branch operations and management review.
Responded to client questions about account forms and branch services.