George Stumpf
Palm Coast,FL
Summary
Versatile and results-driven professional with a proven track record at Hughes Trim, enhancing warranty management and customer satisfaction. Demonstrates exceptional problem-solving and communication skills, alongside expertise in repair techniques and project management. Achieved significant efficiency improvements and customer service excellence, leveraging strong teamwork and collaboration abilities.
Overview
41
41
years of professional experience
Work History
Warranty Technician
Hughes Trim
06.2023 - 12.2024
- Streamlined warranty claim processing by implementing an organized system for tracking and documenting cases.
- Provided exceptional customer service, ensuring timely communication on the status of warranty claims and repairs.
- Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
- Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.
- Developed troubleshooting guides to assist customers with basic issue resolution, reducing the need for technician intervention.
- Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
- Tested systems, noting issues and completing preventive maintenance.
Owner
Stumpf Contracting
01.2015 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Lead Carpenter
Local #432
03.2005 - 10.2018
- Completed installations of building structures, trim, flooring, and cabinetry.
- Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
- Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
- Optimized workflow by assigning tasks based on individual skills, ultimately enhancing overall team performance.
- Earned a reputation for exceptional craftsmanship by consistently exceeding client expectations in both design and functionality aspects of projects.
- Contributed significantly towards the company''s growth through diligent work ethic coupled with an unwavering commitment towards excellence.
- Planned and executed work with proper tools and materials to maximize productivity.
Commercial Construction Foreman
Gallery Interiors
01.1984 - 03.2005
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Consistently met deadlines under pressure through diligent time management abilities.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Implemented cost-saving measures through efficient management of budgets and reducing waste during construction processes.
- Exceeded client expectations through exceptional attention to detail in all aspects of construction projects from planning to execution stages.
Education
High School Diploma -
Canon McMillan SHS
Canonsburg, PA06-1980
Skills
- Repair techniques
- Warranty management
- Product expertise
- Report generation
- Claim processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Construction
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Work order completion
- Decision-making
- Safety protocols
- Self motivation
- Blueprint reading
- Professionalism
- Project management
Timeline
Warranty Technician
Hughes Trim
06.2023 - 12.2024
Owner
Stumpf Contracting
01.2015 - 03.2023
Lead Carpenter
Local #432
03.2005 - 10.2018
Commercial Construction Foreman
Gallery Interiors
01.1984 - 03.2005
High School Diploma -
Canon McMillan SHS
Similar Profiles
Michael MayoMichael Mayo
Project Manager at Hughes TrimProject Manager at Hughes Trim
Christan GamboaChristan Gamboa
Machine Operator at Baker Hughes - Hughes ChristensenMachine Operator at Baker Hughes - Hughes Christensen
ARSLAN QAYYUMARSLAN QAYYUM
Production Supervisor at K. Hughes & Co Ltd. (Hughes Group)Production Supervisor at K. Hughes & Co Ltd. (Hughes Group)