George Suarez
Waco
Summary
Dynamic Delivery Services Manager with a proven track record at ABC Supply, excelling in operations management and staff development. Enhanced customer satisfaction through strategic service delivery improvements and fostered a collaborative team environment. Skilled in problem-solving and workflow optimization, achieving significant reductions in resolution times and employee turnover.
Overview
26
26
years of professional experience
Work History
Delivery Services Manager
ABC Supply
09.2015 - Current
- Developed strong relationships with key customers, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between customers and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or customer satisfaction levels.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Effectively managed vendor relations to secure competitive pricing on materials and supplies needed for daily operations.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Millwork Department Head
Home Depot
01.2000 - 09.2015
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
Team Leader
Clayton Homes Manufacturing
04.1999 - 12.2009
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Supervised team of Number construction workers to maintain productivity and quality of work.
- Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Education
N/A - Physical Therapy
McLennan Community College
Waco, TXHigh School Diploma - Basic
Waco High School
Waco, TX05.1998
Skills
- Staff development
- Service delivery
- Operations management
- Sales support
- Operational efficiency
- Work Planning and Prioritization
- Time management
- Problem-solving
Accomplishments
2017 Delivery Services Manager of the year award for Northwest District.
Multiple awards for D.O.T. Compliance.
Customer Service recognition acknowledgements.
Languages
Spanish
Full Professional
Timeline
Delivery Services Manager
ABC Supply
09.2015 - Current
Millwork Department Head
Home Depot
01.2000 - 09.2015
Team Leader
Clayton Homes Manufacturing
04.1999 - 12.2009
N/A - Physical Therapy
McLennan Community College
High School Diploma - Basic
Waco High School
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