Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager of Rehabilitation Services
Atlantic Health System
Hackettsown Medical Center
07.2017 - Current
Mentored staff members on daily tasks and objectives.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Collaborated with the manager on developing strategic plans for achieving departmental goals.
Monitored employee attendance records, timekeeping, payroll information, and productivity
Coordinated with other departments to ensure smooth flow of operations.
Managed daily operations of inpatient and outpatient rehabilitation services.
Managed customer service inquiries through service recovery.
Organized training sessions for new hires to familiarize them with the workplace environment.
Conducted regular performance reviews for employees to identify areas of improvement.
I interviewed prospective employees and provided input to managers.
Planned and led team meetings.
Provided leadership, insight, and mentoring to newly hired employees.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Director of Rehabilitation Services
Weston Group Rehab Services
Andover
09.2012 - 07.2017
Maintained current knowledge of relevant regulations governing rehabilitative services in order to ensure compliance with all applicable laws.
Conducted initial assessments, developed treatment plans and monitored progress for patients receiving rehabilitation services.
Created reports summarizing outcomes achieved through utilization of rehabilitation programs offered by the organization.
Attended meetings with external stakeholders such as insurance companies or government agencies in order to advocate for increased access to rehabilitative services.
Monitored quality assurance activities related to rehabilitative services provided by the department.
Oversaw the day-to-day operations of the rehabilitation department, including staff supervision and scheduling.
Collaborated with physicians, nurses, therapists, case managers and other healthcare professionals to coordinate patient care.
Reviewed medical records to ensure accuracy and appropriate documentation of services provided.
Trained new employees on proper patient care techniques and safety protocols.
Implemented strategies aimed at improving efficiency within the department while ensuring high levels of quality care.
Assisted in developing policies and procedures for delivering rehabilitative services.
Served as a liaison between clinical staff and administrative personnel regarding patient care issues or concerns.
Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
Explained policies, procedures and services to patients.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained records management system to process personnel information and produce reports.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Maintained awareness of government regulations, health insurance changes and financing options.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Recruited, hired and trained new medical and facility staff.
Education
Bachelor of Science - Occupational Therapy
Worcester State College
Worcester, MA
06-2001
Associate of Science - Occupational Therapy Assistant
Bay State College
Boston, MA
06-1997
Skills
Assurance of regulatory standards for all skilled staff
Considered an expert in the field of Occupational Therapy
interviewing skills
Staff training and development
Time management
Meeting facilitation
Collaboration skills
IT and EMR recording
Financial management
Leadership
Process improvement strategies
Certification
Licensed as an Occupational therapist in the state of New Jersey.
Affiliations
husband of 27 years. Married to college sweetheart. Father of 3. Husband, Father, Mentor, and Friend to family. Biggest fan to his children with what they are doing in their lives.
References
References available upon request.
Timeline
Assistant Manager of Rehabilitation Services
Atlantic Health System
07.2017 - Current
Director of Rehabilitation Services
Weston Group Rehab Services
09.2012 - 07.2017
Bachelor of Science - Occupational Therapy
Worcester State College
Associate of Science - Occupational Therapy Assistant
Assistant Clinical Nurse Manager, Patient Care at Northwell Health - Lenox Hill HospitalAssistant Clinical Nurse Manager, Patient Care at Northwell Health - Lenox Hill Hospital