George Tegerstrand
Quality Assurance, Customer Service
Huntington Beach,CA
Summary
Hardworking Quality Assurance Manager with extensive knowledge of product inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Meticulous Quality Assurance Manager with over 20 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.
Overview
19
19
years of professional experience
Work History
Quality Assurance
Pinnacle Precision Sheet Metal
Anaheim Hills , CA
2021.01 - 2023.05
- Performed various work in the following positions:
- Quality Assurance
- Operated Brake Press
- CNC Mill
- Deburring equipment
- Reason for leaving:
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Warehouse Worker/Forklift Operator
ManPower/B.Braun Medical
2019.11 - 2020.03
- Performed the following workflow:
- Facilitated incoming and outgoing shipments with forklift and pallet jack
- Picked orders and disseminated materials throughout the plant
- Reason for leaving: Contract ended.
Office Manager
Webcityonthe.net
2005.03 - 2016.05
- Managed office
- Sold web hosting to businesses
- Conflict resolution
- Customer retention
- Hired and trained customer service representatives
- Prepared payroll for 25 employees
- Accounts payable and accounts receivable
- Reason for leaving: Office closed by owner.
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Valet Captain
Omni Hotel/Ace Parking Management, Inc
2004.02 - 2005.03
- Scheduled and supervised 30 Valets
- Parked and retrieved customer vehicles
- Customer service
- Dispute resolution
- Reason for leaving: Knee injury (Since healed)
Education
GED -
Huntington Beach High School
Huntington Beach, CA05.1983
BS - Business Administration, HR Management
Southern New Hampshire University
Hookset, New Hampshire10.2024
Skills
- Indeed Assessments
- Warehouse shift leader — Highly Proficient
- May 2020
- Supervising warehouse staff and maintaining safety and security standards
- Full results: Highly Proficient
- Supervisory skills: Motivating & assessing employees — Proficient
- January 2021
- Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Work style: Conscientiousness — Expert
- Tendency to be well-organized, rule-abiding, and hard-working.
- Full results: Expert
- Workplace safety — Familiar
- Using safe practices at work Full results: Familiar
- Verbal communication — Highly Proficient
- November 2020
- Speaking clearly, correctly, and concisely
- Sales skills — Proficient
- January 2022
- Influencing and negotiating with customers Full results: Proficient
- Customer focus & orientation — Expert
- Responding to customer situations with sensitivity
- Management & leadership skills: Planning & execution — Proficient
- Planning and managing resources to accomplish organizational goals
- Full results: Proficient
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Operational Budget Forecasting
- Employee Training
- Knowledge of Quality Systems
- Data Analysis
- Data Collection
- Quality Assurance
- Employee Supervision
- Systems Analysis
- Organizational Performance Evaluation
- Complaint Investigations
- Operations Management
- Performance Metric
- Customer Requirement Adherence
- Compliance with GMPs
- Document Control
- Product Testing
- Maintenance Requirements
- Best Practices
- Employee Recruitment
- Data Tabulation
- Quality Assurance Guidance
- Quality assurance
- Quality assurance procedures
Published Author, Ham Radio Operator
I am a published author and have written three books to date. I am also a Ham Radio Operator with a Technician license. Through both of these hobbies, I have cultivated an excellent attention to detail.
Timeline
Quality Assurance
Pinnacle Precision Sheet Metal
2021.01 - 2023.05
Warehouse Worker/Forklift Operator
ManPower/B.Braun Medical
2019.11 - 2020.03
Office Manager
Webcityonthe.net
2005.03 - 2016.05
Valet Captain
Omni Hotel/Ace Parking Management, Inc
2004.02 - 2005.03
GED -
Huntington Beach High School
BS - Business Administration, HR Management
Southern New Hampshire University
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