George Tidrick

Technical Product Owner and Scrum Master for internally and externally facing salesforce Sales, Service, and Experience cloud solutions. Working with multiple business teams to feed the backlogs of project and continuous delivery teams and working as scrum master for project efforts.

B2B Collaboration Tool

• Technical Product Owner/Scrum Master/Lead Analyst for a b2b collaboration and communications portal allowing secure sharing and distribution of Knowledge, Training, News, and any other sort of b2b communications needed. Design to support approximately 600 external companies of various sizes and capabilities and also required supporting accessibility features. Solutions implemented primarily on Experience cloud. Strategic use of LWC, sharing rules, and custom code to meet complex audience requirements.

B2B Performance Tracking and Incentives

• Technical Product Owner/Scrum Master/Lead Analyst for a b2b solution to deliver custom analytics for performance tracking and incentives that show a 360 view of a portfolio with detailed and aggregated performances and new self service tools to facilitate common requests. Implementation required a combination of Experience/Sales/and service cloud solutions along with heavy usage of CRMA analytics

Compliance Audit Tools

• Lead Analyst and Scrum Master for a Compliance Audit tool that allows user to perform full and dynamic audits on mobile devices or desktop. Implementation include full approval and escalation life cycle, Document generation with custom built azure tools, and custom LWC.

Working as an analyst and scrum master across multiple efforts to delivery technology solutions Licensed store technology and store development technology

Continuous Delivery stabilization:

• Product Owner/Scrum master: Organized and stabilized Continuous delivery team for licensed store technology. Worked with business to solidify product backlog management and with the delivery team to ensure delivery of quality features well communicated and trained to end users.

Connect POS pilot:

• Analyst / Product owner. Working with multiple technology and business teams to define, design and role out a POS solution to work in Non-starbucks owned locations. Including strategies and solutions to communicate and share onboarding requirements across multiple departments and companies that collaborate in the final product delivery and long term sustainment.

Tririga replacement (Licensed stores):

• Analyst support the replace of legacy CRM tool for Licensed stores teams to be replaced with Salesforce. Heavy involvement in data modeling and data migration to match new fictional design model

Tririga CRM (Store development/facilities):

• Analyst, scrum master, and developer for Tririga CRM solution supporting US store development and facilities management tool. Requirements gathering, design, and build for a tools that supports dispatch through invoicing for Starbucks facilities issues in multiple countries, languages, and time zones as well as capital project creation and scheduling supporting store development.

Oracle CRM international facilities management:

• Analyst, scrum master, and developer for Oracle CRM international facilities management tool. Requirements gathering, design, and build for a tools that supports dispatch through invoicing for Starbucks facilities issues in multiple countries, languages, and time zones.

Autocad's Revit implementation:

• Analyst for migration to AutoDesk's revit as the primary design to for store development to support rapid transitions from idea to final construction drawings and integrations to ordering database.