George To

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Followed health safety guidelines when preparing and serving food products.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Trained new employees to perform duties.
• Resolved problems or concerns to satisfaction of involved parties.
• Developed and implemented strategies for providing excellent customer service experience.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Supervised and trained staff in customer service, food handling, and safety protocols.

Performed regular maintenance checks on equipment to ensure proper functioning.

• Greeted and seated customers promptly, courteously, and professionally.
• Processed payments from customers using cash registers or POS systems.
• Responded to customer inquiries about menu items or services offered by the restaurant.
• Monitored inventory levels of all products used in restaurants operations.
• Managed multiple tasks simultaneously while providing excellent customer service.
• Maintained positive relationships with co-workers and customers alike through friendly communication.
• Answered phone calls promptly and handled inquiries from customers courteously.
• Greeted customers, answered questions and recommended specials to increase profits.
• Trained new employees on restaurant procedures and plating techniques.
• Collaborated with team to deliver timely service of items.
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• Provided excellent customer service to ensure satisfaction.
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• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Trained new employees on restaurant procedures and plating techniques.
• Ensured that all liquor laws are observed while serving alcoholic beverages.
• Reset tables in a timely manner with clean silverware, napkins and condiments.
• Performed opening duties including setting up side stations for service staff.
• Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Presented menus to patrons to answer questions about offered items and make suitable recommendations.
• Trained new employees to perform duties.
• Set up tables in between patrons to reduce wait times.

• Ensured compliance with all food safety regulations and sanitation standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Resolved and investigated complaints regarding service, food quality and accommodations.

• Handled 8 tables at once, bussed, cashier, food runner, lead
• Supervised team of bussers to ensure efficient and effective service;.
• Ensured cleanliness of restaurant, including tables, chairs, floors, windows and other surfaces;.
• Assisted servers in providing outstanding customer service;.
• Delivered food items from kitchen to dining room table;.
• Maintained a safe work environment by adhering to all safety policies and procedures outlined by the company's health department regulations ;.
• Continually monitored the dining room for any potential issues that may arise ;.
• Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
• Organized tables for incoming guests prior to their arrival.
• Maintained detailed records of sales transactions and daily shift reports.
• Performed regular maintenance checks on equipment to ensure proper functioning.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

• Greeted customers and provided exceptional customer service.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Ensured compliance with all safety regulations while handling hazardous materials.
• Helped customers find specific products, answered questions and offered product advice.
• Cleaned shelves, counters and tables to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Developed creative recipes for signature tea drinks or blended drinks unique to our store.
• Utilized POS system to receive and process customer payments.