George Tommy Holland
Summary
I graduated from University of Memphis with Bachelor's Degree in Communications. I have a lot of experience working with the public in a culinary and bar setting with 20 years of experience. I can work well individually or as part of a team. I am meticulous and hardworking. I learn rapidly, and I am very passionate.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
21
21
years of professional experience
Work History
Server, Bartender, Host, Shift Leader
Olive Garden Italian Restaurant
01.2010 - Current
- Position as server, bartender, host, and shift leader. Awarded “Maestro di Servicio” for high performance
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Extensive knowledge of wine menu and suggested pairings.
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
Bittersweet Restaurant
08.2007 - 08.2010
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Memorized extensive wine menu to make appropriate pairings with menu items.
- Tended bar and liquors as needed.
Server
Country Kitchen Restaurant
05.2004 - 08.2006
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FLBA - Communications
University of Memphis
Memphis01.2010
Skills
- Effective team assistance
- Efficient order delivery
- Hostess assistance
- Quality control in food inspection
- Food safety management
- Sales enhancement strategies
- Menu layout design
- Expertise in wine service
- Food and wine pairing
- Allergy management knowledge
Hobbies and Interests
Fundraise for St. Jude Children’s Research Hospital as a Hero, Marathon runner, triathlete, and cyclist, University Honors Program and Golden Key at University of Memphis, and extensive traveling.
Timeline
Server, Bartender, Host, Shift Leader
Olive Garden Italian Restaurant
01.2010 - Current
Server
Bittersweet Restaurant
08.2007 - 08.2010
Server
Country Kitchen Restaurant
05.2004 - 08.2006
Associate of Arts -
Eastern Florida State College
BA - Communications
University of Memphis
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