Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

George Torres

Orlando,FL

Summary

Developed strong interpersonal and communication skills in busy, customer-focused environment. Excel in creating positive guest experiences and managing multiple tasks efficiently. Seeking to apply these transferable skills in new field to contribute to team success and achieve impactful results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

School Volunteer

Stone Lakes Elementary
06.2023 - 08.2023
  • Participated in group activities with students to build teamwork and foster healthy relationships.
  • Assisted with organization and supervision of after-school activities for students.
  • Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
  • Contributed to the maintenance of a clean and organized learning environment by assisting in daily classroom setup and cleaning tasks.
  • Supported the school''s fundraising efforts, raising funds for extracurricular activities and resources.

Intern

Addition Financial
08.2022 - 05.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Front of House Team Member

Chick Fil a
05.2023 - 08.2023
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.

Back of House Shift Leader

Chick-fil-A Restaurants
09.2023 - Current
  • Trained and supervised new employees on the kitchen process.
  • Organized the way the Kitchen is ran by ensuring breaks are run on time.
  • Made sure that I brought a good attitude to the team at all times.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Supervisor

Chic-Fil-A
07.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
08-2026

Bachelor of Arts - Finanace

University of Central Florida
Orlando, FL
08-2028

Skills

  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Greeting guests
  • Money handling
  • Cleanliness
  • Order taking
  • Guest relations
  • Team collaboration
  • Complaint handling
  • Phone etiquette
  • Multilingual
  • Building rapport
  • Health code compliance
  • Client relationships
  • Professionalism and etiquette
  • Public speaking

Certification

  • SafeServe certified

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Supervisor

Chic-Fil-A
07.2025 - Current

Back of House Shift Leader

Chick-fil-A Restaurants
09.2023 - Current

School Volunteer

Stone Lakes Elementary
06.2023 - 08.2023

Front of House Team Member

Chick Fil a
05.2023 - 08.2023

Intern

Addition Financial
08.2022 - 05.2023

Associate of Arts - General Studies

Valencia College

Bachelor of Arts - Finanace

University of Central Florida

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