Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
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George Ugolini

George Ugolini

Everett,WA

Summary

Accomplished Team Lead with expertise in troubleshooting and maintenance, honed at Boeing. Proven track record in enhancing customer satisfaction and fostering team accountability. Skilled in engine repair and dynamic communication, leading to a 20% increase in operational efficiency. Adept at building strong vendor relationships and optimizing performance outcomes.

Current Team lead for the FBJ Roll-Around team for LN 1794 with the goal of bringing the team together and tackling obstacles that my mechanics face and make life easier for them providing them with right tools to set them up for success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Boeing
08.2023 - Current
  • Led cross-functional teams to achieve project milestones and enhance collaboration.
  • Implemented process improvements that increased team efficiency and productivity.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Sales Manager

Columbia Athletic Clubs - Silver Lake
11.2022 - 08.2023
  • Led sales team to achieve revenue growth through targeted strategies and effective training programs.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Delivery Driver

Amazon
11.2021 - 11.2022
  • Delivered packages efficiently, ensuring timely arrival at designated locations.
  • Navigated optimized routes using GPS technology to enhance delivery speed.
  • Communicated with customers to confirm delivery times and address concerns promptly.
  • Maintained vehicle cleanliness and conducted routine inspections for safety compliance.

Restaurant Waiter

Noppakao Thai Restaurant
09.2021 - 11.2021
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Collaborated with suppliers to negotiate favorable terms and maintain quality standards for food products.
  • Resolved customer complaints promptly, improving overall guest satisfaction and loyalty.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Operations Manager

Truffleat Thailand
09.2018 - 06.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Master Of International Business - Business

American Overseas School of Rome
Rome, IT
06.2018

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Heavy equipment repair
  • Fluid exchanges
  • Problem diagnosis
  • Gasket and seal replacements
  • Work order management
  • Battery services
  • Wheel alignment
  • Performance tuning

Accomplishments

    As a dynamic 26-year-old Italian with a strong culinary school background, I have successfully traveled the world, embracing diverse cultures and cuisines. With over three years of experience as a General Manager, I honed my leadership skills, driving teams to achieve excellence in high-pressure environments. My multilingual abilities, fluently speaking four languages, have enabled me to connect and collaborate seamlessly with international partners and clients, enriching my professional journey and enhancing my cultural perspective.

Certification

Certifications:


- Licensed CDL Driver: Qualified to operate commercial vehicles with a focus on safety and compliance.

- Licensed Forklift Driver: Proficient in operating forklifts, ensuring efficient material handling and warehouse management.

- Licensed Boom Lift Driver: Skilled in safely operating boom lifts for aerial work, adhering to safety protocols.

- Licensed Scissor Lift Driver: Experienced in using scissor lifts for various applications, prioritizing workplace safety.

- Licensed Wine Taster: Certified in wine tasting with a strong understanding of varietals, production methods, and pairings.

- Certified Food Protection Manager: Recognized for expertise in food safety practices, ensuring compliance with health regulations and standards.

Additional Information

At 26 years old, I have always embraced challenges and a competitive spirit, driven by my passion for sports. Growing up, I consistently led my teams to victory and took personal accountability for our losses, using each setback as an opportunity for growth and improvement. My background in sports, including competing in professional go-karting and playing soccer at a pro division level in my hometown in Italy, has shaped my resilient mindset and hunger for success.


Holding three passports has allowed me to travel extensively, immersing myself in diverse cultures that have broadened my horizons and deepened my love for food. This passion inspired me to aspire to become the manager of my father's restaurant, where I combine my desire for continuous improvement with my culinary enthusiasm. As a dedicated manager, I have represented our family business at numerous expos internationally, showcasing our products and sharing our unique culinary offerings with a global audience.

Languages

English
Full Professional
Spanish
Professional Working
Italian
Full Professional
Thai
Full Professional

Timeline

Team Leader

Boeing
08.2023 - Current

Sales Manager

Columbia Athletic Clubs - Silver Lake
11.2022 - 08.2023

Delivery Driver

Amazon
11.2021 - 11.2022

Restaurant Waiter

Noppakao Thai Restaurant
09.2021 - 11.2021

Operations Manager

Truffleat Thailand
09.2018 - 06.2021

Master Of International Business - Business

American Overseas School of Rome