George Uribe
Winchester,CA
Summary
Proven leader and Aggregate Scale House Manager/Sales Representative at Pacific Aggregates INC., adept in operations management and complex problem-solving. Elevated customer service standards for over 200 accounts, leveraging 30 years of industry expertise. Skilled in CRM and sales management, significantly enhancing team productivity and operational efficiency. Demonstrates exceptional verbal communication and team leadership, ensuring high levels of customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Aggregate Scale House Manager/Sales Representative
Pacific Aggregates INC.
01.2013 - Current
- Delivered exceptional customer service skills (2019-current) to over 200 account & COD customers by leveraging extensive knowledge of products, services and logistics by creating a welcoming and positive experiences throughout the sales process.
- Promoted superior experience by addressing customer questions and concerns with 30 years worth of industry knowledge and the ability to resolve problems swiftly.
- Ensuring all account & COD customer pricing is correct.
- Tasked with yearly product price increase for all account & COD customers.
- Account procedures and collections.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- New product development.
- Supervised Bulk products inventory control.
- Aggregate Weigh Master 2013-2019, total knowledge of operations and procedures of a scales terminal.
Education
Criminal Justice
Grossmont College
El Cajon, CAHigh School Diploma -
Santana High School
Santee, CA06.1986
Skills
- Operations Management
- Complex Problem-Solving
- Product Management
- Sales Techniques
- Staff Management
- Team Leadership
- Verbal and written communication
- Schedule Preparation
- Customer Relationship Management (CRM)
- Sales management
Timeline
Aggregate Scale House Manager/Sales Representative
Pacific Aggregates INC.
01.2013 - Current
Criminal Justice
Grossmont College
High School Diploma -
Santana High School
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