Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

George Vang

Orlando,FL

Summary

Dynamic leader with a proven track record at ADP in enhancing client relationships and streamlining payroll processes. Expertise in strategic campaign execution and leadership coaching has led to significant improvements in team performance and customer satisfaction. Proficient in data analysis, fostering strong customer relationships, and ensuring operational excellence across various roles. Committed to driving innovation and success in future endeavors.

Overview

16
16
years of professional experience

Work History

Account Manager

ADP
Maitland, FL
10.2021 - Current
  • Handled inquiries and resolved payroll-related issues for a client base of 35 to 45 clients.
  • Built robust client relationships to enhance business growth.
  • Managed comprehensive payroll processes for varied employee demographics, ensuring accuracy.
  • Facilitated processing of amendments and adjustments for correct quarters as needed.
  • Partnered with internal teams to ensure prompt and accurate resolutions.
  • Offered technical assistance to clients facing challenges with digital platforms.

Denial Management

VaxCare
Orlando, Florida
04.2021 - 10.2021
  • Analyzed denial reasons and corrected claims.
  • Contacted payers to obtain claim status.
  • Contacted patients to gather insurance information.

Supervising Agent

American Income Life Insurance Company
Minneapolis, MN
05.2019 - 10.2020
  • Directed and educated agents on daily targets.
  • Finalized premium collections and coordinated sales processes.
  • Examined policy details thoroughly to optimize member satisfaction.

Team Manger

Alorica
Mendota Heights, MN
08.2016 - 05.2019
  • Facilitated interviews for new hires.
  • Optimized employee schedules and task distribution in response to changing customer needs and operational goals.
  • Reviewed staff performance metrics to ensure alignment with organizational standards.
  • Executed necessary disciplinary measures for staff.
  • Established performance objectives and deadlines aligned with company's strategy.
  • Established a motivating team atmosphere fostering open communication.
  • Addressed and resolved emerging conflicts among team members.
  • Worked alongside real-time analysts to streamline efforts lowering after-call/hold instances.

Sushi Chef

Crave American Kitchen & Sushi Bar
Bloomington, MN
05.2015 - 07.2016
  • Prepared sushi rolls and crafted various dishes.
  • Designed unique sushi creations to fulfill specific customer preferences.
  • Adhered to food safety protocols and ensured proper handling of perishable items.

Warehouse Lead

Minnetonka Moccasin
Minneapolis, MN
12.2008 - 07.2015
  • Directed staff, ensuring efficient management of material flow and storage.
  • Received shipments and verified content alignment with purchase orders.
  • Managed warehousing and storage procedures effectively.

Education

High School Diploma -

Woodbury Senior High
Woodbury, MN
06-2004

Skills

  • Strategic Campaign Execution
  • Account Management
  • Analytical Data Skills
  • Performance Management
  • Customer Relationship Development
  • Leadership Coaching
  • Effective Decision-Making
  • Effective Time Management

Languages

English
Professional
Hmong
Professional

References

Brandon Novak - Client Services Manager II at ADP

(954)696-7291

William Ferris - Team Manager at Alorica

(520)227-7326

Andrew Hynan - Managing General Agent at American Income Life Insurance

(651)269-4751

Timeline

Account Manager

ADP
10.2021 - Current

Denial Management

VaxCare
04.2021 - 10.2021

Supervising Agent

American Income Life Insurance Company
05.2019 - 10.2020

Team Manger

Alorica
08.2016 - 05.2019

Sushi Chef

Crave American Kitchen & Sushi Bar
05.2015 - 07.2016

Warehouse Lead

Minnetonka Moccasin
12.2008 - 07.2015

High School Diploma -

Woodbury Senior High

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George Vang