George Varga
Avon,OH
Summary
Dynamic Business Analyst Sales Coordinator with a proven track record at Cargill, adept in leveraging analytical thinking and problem-solving skills to drive business process improvement and efficiency. Excelled in fostering team collaboration and customer satisfaction, achieving a significant increase in operational metrics. Skilled in SAP and CRM systems, committed to delivering high-impact solutions.
Overview
18
18
years of professional experience
Work History
Business Analyst Sales Coordinator
Cargill
North Olmsted, OH
09.2016 - Current
- Mapped and documented interfaces between legacy and new systems.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
- Identified gaps between current state and desired future state operations.
- Generated standard or custom reports summarizing business, financial or economic data.
- Created, analyzed, and validated detailed functional specifications.
- Defined business requirements and reported them back to stakeholders.
- Facilitated design sessions with the implementation team to define the solution.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Provided technical support for existing reports, dashboards or other tools.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified opportunities for cost savings through process automation initiatives.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
Regional Coordinator
Rockwell Automation
Mayfield Heights, OH
02.2011 - 05.2016
- Facilitated communication between branches across different countries within the region.
- Conducted regular meetings with local teams to review performance and identify areas of improvement.
- Implemented processes that enabled remote access for employees working outside of headquarters location.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints or answered customers' questions.
- Advised personnel about accidents, weather conditions or other hazards.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Documented services performed, operations information, and dispatch details in system.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Oversaw communications within assigned territories.
Senior Agent Lead
AmeriGas Propane
Westlake, OH
07.2007 - 02.2011
- Excelled in exceeding daily credit card application goals.
- Developed strategies to respond quickly and accurately to customer inquiries while maintaining a high level of customer satisfaction.
- Analyzed customer feedback and made recommendations for improvement of service levels.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated communication between different departments throughout the organization when dealing with complex issues.
- Created detailed reports on all escalated customer complaints with associated root cause analysis.
- Strengthened customer retention by offering discount options.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Industrial Sales AA -
Cuyahoga Community College
02.2025
High School Diploma -
Brunswick High School
Brunswick, Ohio2 year Certificate - Graphic Arts
Medina County Career Center
Skills
- Government and Commercial Bid
- Industrial Machine and Parts Sales
- Operating Procedures and Policies
- Problem Solving
- Time management
- Sales Quote Management
- Logistics dispatch and scheduling
- Carrier Rate Quotes
- Bid Request Management
- Customer Complaint Resolution
- Sales Program Coordination
- Relationship Building
- Freight Rate Negotiation
- Detail-Oriented
- Sales Statistics Analysis
- Sales Records Management
- Staff Training and Development
- Carrier and Logistics
- Multitasking and organization
- Team collaboration
- Web-based reporting tools
- Industry knowledge
- Decision-making
- SAP
- Power BI
- Transportation Management
- Price and Cost reference
- Sales Force
- Sales Reports
- Analytical thinking
- Project presentation
- Negotiation
- Business process improvement
- Microsoft Excel mastery
- CRM systems
- Verbal and written communication
- KPI tracking
- Microsoft Office Suite
Military Experience
United States Navy, E3, Honorable Discharge
Timeline
Business Analyst Sales Coordinator
Cargill
09.2016 - Current
Regional Coordinator
Rockwell Automation
02.2011 - 05.2016
Senior Agent Lead
AmeriGas Propane
07.2007 - 02.2011
Industrial Sales AA -
Cuyahoga Community College
High School Diploma -
Brunswick High School
2 year Certificate - Graphic Arts
Medina County Career Center
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