Summary
Overview
Work History
Education
Skills
Accolades
Timeline
Generic

George Varghese

Mumbai,MH

Summary

Creative Communications Manager with excellent interpersonal and time management skills. Offering global experience and deep understanding of other cultures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Digital Communication Manager

Princess Cruise Lines Ltd.
10.2015 - Current
  • Internet and Device Based Troubleshooting
  • Monitor Satellite Network.
  • Assist and troubleshoot issues with personal Devices.
  • Monitor Revenue on Day to Day basis.
  • Maintained Guest Relations during Outages.
  • Identified issues with Crew and Guests and Notified tech support for assistance on day to day basis.
  • Trained New DCMs.
  • Excelled in Customer Support with highest level of satisfaction
  • Received Presidents Award 2018

Internet Manager

Maritime Telecommunications Network
06.2010 - 10.2015
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored changes to uphold successful operations strategies and maximize business success.
  • Conducted Digital Basic Workshop
  • Monitored revenue and Maintained ICafe

Internet Manager

Oceania Cruises Inc.
10.2008 - 03.2010
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted Adobe Photoshop for Guests
  • Took personal lessons for guests
  • Maintained Internet issues and monitored revenue.
  • Opened and closed location to uphold successful operations strategies and maximize business success.

Technical Facilitator

Wipro Solutions Ltd
01.2004 - 07.2008
  • Provided training to new employees and internal/external clients on technical issues.
  • Conducted training classes of new hire ranging from 23 - 30 Trainees on Dell Process and on job training.
  • Created workshop for new hire and also prepared presentations for software and hardware troubleshooting guides.
  • Handled vitality training to improve skills of technicians and also imparted latest technical issues faced by customers.
  • Was responsible in completing RMAC (Risk Management And Compliance) throughout the process.
  • Was selected to impart process training of new hire at launch of new site in Pune.
  • Created new programs for training selected people for Lean Program.
  • Was selected to handle conference calls with Dell International on Vista Issues.
  • Was selected as SPOC for implementation of Remote Access between clients systems.
  • Was selected by management to undergo special training skills for Windows at client site.

Education

Certificate - Mobile Repairs

Mobile Garage
Mumbai
03.2018

Diploma - Ms Office, Visual Basic And RDBMS Principles

Aptech Computer Education
Mumbai
06.2001

Diploma - Hardware And LAN Engineering

Digital System
Mumbai
09.1999

4 Yr Diploma in Industrial Electronics - Electronics Technology

Board of Technical Education
Mumbai
04.1988

Skills

  • Testing Standards
  • Team Goals
  • Infrastructure Upgrades
  • Corporate Social Responsibility
  • Organizational Systems
  • Business Growth

Accolades

  • Best Technical Facilitator - Wipro
  • Employee of the Month - Princess
  • Moments that Matter Awards - Princess
  • Presidents Award for the Year 2018 - Princess

Timeline

Digital Communication Manager

Princess Cruise Lines Ltd.
10.2015 - Current

Internet Manager

Maritime Telecommunications Network
06.2010 - 10.2015

Internet Manager

Oceania Cruises Inc.
10.2008 - 03.2010

Technical Facilitator

Wipro Solutions Ltd
01.2004 - 07.2008

Certificate - Mobile Repairs

Mobile Garage

Diploma - Ms Office, Visual Basic And RDBMS Principles

Aptech Computer Education

Diploma - Hardware And LAN Engineering

Digital System

4 Yr Diploma in Industrial Electronics - Electronics Technology

Board of Technical Education

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George Varghese