George Velarde
Tucson,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Acess Services Representative
TMC Hospital
02.2023 - Current
- Used EPIC to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Field Representative
Domain Diagnostics
06.2022 - 02.2023
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Drug Specimen Collector
PSI Lab Xpress
06.2021 - 06.2022
- Labeled and prepared specimens for shipment to laboratory facilities.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Printed results reports and submitted for review.
- Recorded and analyzed data to produce reports of results.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and assisted patients with check-in.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Department Manager
McDonald's
11.2015 - 06.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2018
Skills
- Reading Comprehension
- Patient Records Gathering
- Word Processing
- Admissions Screening
- Medical Insurance
- Payment Collection
- System Verification
- Biohazardous Waste Disposal
- Patient Care and Confidentiality
- Customer Service
- Educate Patients
- HIPAA Compliance
- Bilingual (Spainsh)
Timeline
Patient Acess Services Representative
TMC Hospital
02.2023 - Current
Field Representative
Domain Diagnostics
06.2022 - 02.2023
Drug Specimen Collector
PSI Lab Xpress
06.2021 - 06.2022
Department Manager
McDonald's
11.2015 - 06.2021
High School Diploma -
Sunnyside High School
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