George Velez
Belgrade,MT
Summary
Dynamic leader with a proven track record in property management and corporate sales, notably at Moonlight Basin and Starbright Floral Design. Excelled in enhancing client experiences and operational efficiency, managing over 100 accounts and directing large teams. Skilled in sales & marketing strategy and fluent in Spanish, consistently exceeding client expectations and driving business growth.
Overview
35
35
years of professional experience
Work History
Property Manager
Moonlight Basin
04.2023 - Current
- Handled owner/tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive owner/tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed arrival/departure walk-throughs with owner/tenants to identify and needs or issues of the house/apt.
- conducted weekly property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced owner/tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for owner/tenants and maintaining property aesthetics.
- Managed 23 properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence..
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential owner/tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Driver
Precision Transportation
09.2021 - 04.2023
- Drove less fortunate school aged children to and from school with the McKinney Vinto Act.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Corporate Sales Account & Retail Operations Manage
Starbright Floral Design
12.2001 - 12.2020
- Sought out new corporate partnerships in the and restaurant space; met with decision makers to educate them on and sell weekly flower and/or plant maintenance programs and customized their contracts.
- Communicated regularly and maintained relationships with more than 100 weekly flower clients valuing more than $1MM / year to make sure their needs and expectations were met and exceeded
- Oversaw 3 direct reports who serviced more than100 plant maintenance accounts per month facilitated the floral direction for15-20 events per month (fundraisers, receptions, weddings, etc.).
- Led and managed all staff during busiest holidays to ensure all parts of the operation ran efficiently (Valentine’s and Mother’s Day, which generated an average of 8K orders per week.)
- Developed scripts for customer service / sales reps to make it quicker and simpler to sell and take orders as well as accounting to help them collect any overdue revenues with ease
- Managed daily retail operations - from scheduling employees and routing deliveries to purchasing good and handling customer challenges.
- Advised senior partners on sales, purchasing, hiring, operations and other key business decisions
- Trained and directed more than 50 service, designers, dispatch, drivers and delivery persons
- Created Starbright’s inaugural marketing database (thousands of existing and potential customers) and e- marketing efforts as a way to target and inform clients of services and upcoming promotions Clients included: Marriott Hotels, Nordstrom, West Elm, NYU, Skechers, Moxy Hotels, Rosa Mexicano and more
- Elevated overall brand image by consistently delivering high-quality service and creating visually stunning designs that exceeded clients'' expectations.
Ticket Office Sales & Operations Manager
Circle Line Cruise Company/World Yacht Cruises
04.1989 - 12.2001
- Began as World Yacht Customer Service Rep, promoted to Supervisor, then Sales & Ops Manager at Circle Line
- Managed daily operations for ticket office responsible for processing more than 1,000 reservations a day
- Supervised 35 Customer Service Reps in high-energy, fast-paced environment
- Reconciled and compiled weekly sales reports based on 1MM+ passenger volume/$15MM in annually
- Oversaw implementation of advanced online ticketing systems and online sales/billing software
- Expanded sales agent network at leading metropolitan area sites through Hotel Sales Program
- Organized competitive intelligence and collaborated with Advertising Director to evaluate strategies
Education
Business Administration And Management
Borough of Manhattan Community College,
Manhattan, NY1991
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Client Experience & Customer Service
- Dispatch & Delivery Logistics
- Employee Scheduling
- Fluent in Spanish
- Retail Business Operations
- Sales & Marketing Strategy
- Account & Relationship Management
- New Business Development
Timeline
Property Manager
Moonlight Basin
04.2023 - Current
Driver
Precision Transportation
09.2021 - 04.2023
Corporate Sales Account & Retail Operations Manage
Starbright Floral Design
12.2001 - 12.2020
Ticket Office Sales & Operations Manager
Circle Line Cruise Company/World Yacht Cruises
04.1989 - 12.2001
Business Administration And Management
Borough of Manhattan Community College,
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