Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

George Vido

Los Angeles,CA

Summary

Dynamic leader with a proven track record at Zalamar, enhancing customer satisfaction and team productivity through strategic planning and effective communication. Skilled in sales management and conflict resolution, I've successfully increased loyalty and revenue, demonstrating exceptional relationship-building and team leadership abilities.

Overview

9
9
years of professional experience

Work History

Manager

Zalamar
02.2021 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Manager

Zalamar
02.2019 - 12.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Call Center Executive

Comcast
02.2019 - 06.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Restaurant Waiter

Tacos Mexicanos
02.2016 - 02.2018
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Comercio Internacional -

Universidad Autónoma De Guadalajara
Guadalajara Jalisco

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Negotiation
  • Inventory management

Languages

Spanish
Full Professional

Timeline

Manager

Zalamar
02.2021 - 12.2024

Sales Manager

Zalamar
02.2019 - 12.2024

Call Center Executive

Comcast
02.2019 - 06.2020

Restaurant Waiter

Tacos Mexicanos
02.2016 - 02.2018

Comercio Internacional -

Universidad Autónoma De Guadalajara

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George Vido