Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

George Welch

Customer service representative
Deltona,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

AAA Auto Club Group
Heathrow, Florida
11.2019 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sr. Collections Specialist

J.P Morgan & Chase
2016 - 2019
  • Responsible for set amount of clients to work with for a 90 day cycle
  • Maintains Quality, CPNI, and audits
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed on clients account
  • Collect past due balances and bring accounts current

Customer Service Sales/Trainer/Manager

TMC, Verizon Wireless
2014 - 2017
  • Responsible for the sales of home service and cell services for Verizon Wireless
  • Assisted in floor coaching and training for new and current employees and implementing updates for future training classes
  • Classes lasted about 2 weeks
  • Managed a team between 15-20 people, ensured sales goals were meet, keeping records and rates, dealt with sales per hour ( SPH), Calls per hour (CPH), general metric call stats
  • Side by sides to ensure quality of reps and accuracy of the information given during calls
  • Maintained Quality Control, CPNI, and audits.

Customer Service/Tech Support

Convergys
Lake Mary, FL
2014 - 2014
  • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance
  • Delivers answers to clients by identifyingproblems; researching answers; guiding client through corrective steps
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Provide timely feedback to the company regarding service failures or customer concerns.

Customer Service/ Sales Representative

Wind stream
Maitland, FL
2012 - 2013
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Process customer orders/changes according to established department policies and procedures
  • Upselling and starting new services per customer request accurately and following CPNI.

Business Customer Service/ Sales Representative

Century Link
Apopka, FL
2011 - 2012
  • Selling of Voice, Data and TV products and services in designated areas
  • Presenting an integrated solution-centered approach to customers’ needs
  • Engaging in Consultative Solution Selling and applying technical knowledge and experience
  • Managing customer accounts by providing great customer service and to retain existing business
  • Taking ownership to resolve customer issue .Multitasking and looking for innovative solutions.

Sales Representative

E-tour & Travel
Orlando, FL
2011 - 2012
  • Educate clients and prospects on vacation packages
  • Generate sales and increase customer satisfaction
  • Present pricing and terms of condition in accordance with vacation packages the company offers
  • Collection of payments.

Cook

Mug Shots
, FL
2011 - 2012
  • Followed the established formulas and recipes according to instructions
  • Stocked products and performed assigned tasks
  • Maintained cleanliness and complied with food sanitation standards at all times
  • Managed guest orders in a friendly, timely and efficient manner
  • Stocked and maintained designated food stations(s),Visually inspected all food sent from the kitchen
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Grilled and deep fried various foods from meats to potatoes.

Director/Owner

Precious Times Learning Center
Orlando, FL
2000 - 2011
  • Owned and operated a licensed child care in Orlando, Fl with a maximum capacity of 120 children
  • Responsible for the care and educational support of children ages 0 weeks to 12 years old
  • Maintain all aspects of the business including detailed financial records and reports using Microsoft Office Software including the preparation of all tax records, accounts payable and receivable as well as all business expenses
  • Strictly adhere to all Child Care regulation requirements for each client in accordance with DCF Office of Child
  • Care, including inspection requirements, daily record keeping and attendance, planning and practicing emergency preparedness plans, educational and safety requirements as well as developing and implementing a preschool curriculum in accordance with Kindergarten preparedness plans under State guidelines.

Education

High School Diploma -

Jefferson High School
03.2010

Skills

  • Admirable Communication
  • Interpersonal Skills
  • Strong Customer Service
  • Organizational Skills
  • Prioritization Skills
  • Detail Oriented
  • Proficient in Microsoft
  • Credit Card Payment Processing
  • Upbeat and Positive Personality
  • Customer Service
  • Calm and Professional Under Pressure
  • Problem-Solving Abilities

Timeline

Customer Service Representative

AAA Auto Club Group
11.2019 - Current

Sr. Collections Specialist

J.P Morgan & Chase
2016 - 2019

Customer Service Sales/Trainer/Manager

TMC, Verizon Wireless
2014 - 2017

Customer Service/Tech Support

Convergys
2014 - 2014

Customer Service/ Sales Representative

Wind stream
2012 - 2013

Business Customer Service/ Sales Representative

Century Link
2011 - 2012

Sales Representative

E-tour & Travel
2011 - 2012

Cook

Mug Shots
2011 - 2012

Director/Owner

Precious Times Learning Center
2000 - 2011

High School Diploma -

Jefferson High School
George WelchCustomer service representative