George Welch
Nicholasville,KY
Summary
Experienced leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Manager Designate
Papa John's
09.2021 - Current
- Enhanced customer satisfaction with timely issue resolution techniques.
- Reduced employee turnover, fostering a positive and supportive work environment.
- Managed inventory levels to minimize waste and ensure optimal product availability.
- Managed and motivated employees to be productive and engaged in work.
- Addressed staff conflicts by actively listening to concerns and finding solutions.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer relations by promptly addressing issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Leader
Papa John's
07.2018 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Delivery Driver
Papa John's Pizza
05.2016 - 04.2018
- Delivered exceptional customer service experiences through proactive problem-solving approaches and prompt issue resolution techniques.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Improved delivery accuracy by diligently checking orders before departure.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Skills
- Staff training and development
- Customer service
- Team leadership
- Coaching and mentoring
- Task delegation
- Inventory management
- Staff development
- Teamwork
Timeline
Manager Designate
Papa John's
09.2021 - Current
Shift Leader
Papa John's
07.2018 - 08.2021
Delivery Driver
Papa John's Pizza
05.2016 - 04.2018
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