Summary
Overview
Work History
Education
Skills
Personal - Nickname
Timeline
Generic

George Whitford

Charlotte,NC

Summary

To be engaged with an Organization that utilizes a background in management, training/development, sales, recruiting and leadership to achieve professional goals and personal fulfillment.

Extensive involvement with Training/Development, Leadership, Customer Service and Sales fundamentals. Project Management skills aligned to Change Management, Process Improvement, Increased Production and Revenue Generating results. Experience working with Clients, Vendor Management Systems, Account Managers, Sales and Leadership to provide solutions to requisitions and SOW/RFP projects. Proven track record developing talent within multiple organizations. Routinely exceeded expectations determined by upper management in accords to multiple metrics-sales, training and development, personal and team goals. Dedicated to organization financial growth and performance goals, and work with members of multiple lines of business to achieve stated goals. Confident, focused, and resourceful with a commitment to success. Talented Curriculum Coordinator effective at determining course plans, selecting curriculum and managing program implementation. Highly organized and thorough with a flexible mentality. Offering 10+ years' experience in the field. History of improving course strength and modernizing instruction with a fresh and forward-thinking approach to education. Bringing understanding of traditional and contemporary approaches, instructional strategies, and materials offerings.

Overview

25
25
years of professional experience

Work History

Continuous Improvement - L&D Learning Coordinator

Maersk
2021.07 - Current
  • Successfully trained 150+ Maersk OCE CX New Joiners in customer service roles using technical training to develop soft skills and problem-solving techniques via remote classroom and in-person instruction
  • Developed training material using MS 365 Suite, interactive modules and knowledge retention assessments
  • Launched Trusted Advisor learning journey to NAM CXLT and colleagues
  • Instructed and guided teams to fulfill self-learning modules and coordinated Instructor led workshops
  • Developed Data Savvy Trusted Advisor learning modules focusing on Excel skills
  • Facilitated learning workshops and trainings for US, Canada, Mexico and Chennai colleagues in soft skill development and selling techniques
  • Led in-person and virtual trainings for MXC HUB teams for Maersk new business
  • Identified cost saving programs for CX teams to improve customer satisfaction scores
  • Implemented process improvements for CX colleagues.

Import/Export Care Business Partner

Maersk
2018.07 - 2021.07
  • Served primary care customer on issues and offered problem resolution on import and export shipments
  • Identified pro-active matters and communicated solutions to NVOCC customers
  • Aligned with primary care partners requiring intricate shipping details
  • Utilized internal and external databases for information and updates
  • Created process to eliminate long standing containers at origin for exports
  • Worked within case management for internal and external problem resolution
  • Developed revenue saving tactics for containers.

Server

Del Frisco’s Double Eagle Steakhouse
2017.06 - 2019.05
  • Served guests in main dining room and private dining
  • Sold chef features, upgraded wines and liquor for maximum guest experience.

Senior Technical Recruiter

INT Technologies
2017.02 - 2017.05
  • Full cycle IT recruiter for financial services client and other diversity companies
  • Connected with candidates by phone, email, IM and text; responded to inquiries and qualified candidates.

Recruiting Program Manager

Experis, A Manpower company
2016.01 - 2017.01
  • Hired and trained 11 entry level recruiters
  • Managed recruiting processes for teams focused on financial services clients
  • Created proposals for RFP and SOW business
  • Responsible for consultant remarket program for financial clients.

Performance Manager/IT Recruiting Manager

Experis, A Manpower company
2012.08 - 2015.12
  • Managed recruiting processes for teams of 18 focused on financial services clients
  • Created champion program for improved job board use
  • Conducted training and best practice tutorials for new recruiters.

Server/Server Development Trainer

Sullivans Steakhouse
2007.02 - 2014.07
  • Developed new training manuals for the company which increased efficiency and production.

Teller Operations Specialist

Bank of America
2012.03 - 2012.08
  • Led and coached teller team to achieve goals
  • Trained new and current teammates on company products and compliance laws.

Sales and Service Specialist

Bank of America
2010.04 - 2012.03
  • Identified and prevented violations of risk management and maintained operational excellence.

Teller

Bank of America
2008.12 - 2010.04

Brewmaster

Hops Restaurant Bar and Brewery
2000.03 - 2004.05
  • Brewed, filtered, and distributed microbrews and led training classes regarding the science of brewing.

Education

Bachelor of Science - Business Management

American-Intercontinental University (Online)
Atlanta, GA
05.2009

Skills

  • Development and Training techniques and manuals
  • Project and Process Management
  • Call Center/Customer Service Skills
  • Communication/Customer Relations
  • Customer Satisfaction Enhancement
  • Microsoft Office Suite (Excel, Power Point, Co-Pilot)
  • Logistics Reporting Tools
  • Salesforce/Case Management
  • SharePoint
  • E-learning development
  • Programming skills: WordPress, JavaScript, HTML, CSS
  • Virtual Training
  • Collaborative learning
  • Content Development
  • Training delivery
  • Assessment tools
  • Learning Management Systems
  • Adult Learning Theory
  • Needs Assessment
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Relationship Building
  • Team building
  • Interpersonal Skills
  • Analytical Thinking
  • Continuous Improvement
  • Time management abilities

Personal - Nickname

Andrew or Andy

Timeline

Continuous Improvement - L&D Learning Coordinator

Maersk
2021.07 - Current

Import/Export Care Business Partner

Maersk
2018.07 - 2021.07

Server

Del Frisco’s Double Eagle Steakhouse
2017.06 - 2019.05

Senior Technical Recruiter

INT Technologies
2017.02 - 2017.05

Recruiting Program Manager

Experis, A Manpower company
2016.01 - 2017.01

Performance Manager/IT Recruiting Manager

Experis, A Manpower company
2012.08 - 2015.12

Teller Operations Specialist

Bank of America
2012.03 - 2012.08

Sales and Service Specialist

Bank of America
2010.04 - 2012.03

Teller

Bank of America
2008.12 - 2010.04

Server/Server Development Trainer

Sullivans Steakhouse
2007.02 - 2014.07

Brewmaster

Hops Restaurant Bar and Brewery
2000.03 - 2004.05

Bachelor of Science - Business Management

American-Intercontinental University (Online)
George Whitford