Summary
Overview
Work History
Education
Skills
Timeline
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George Wilkerson

Orem,UT

Summary

Proven leader with extensive experience in operations management and team building, notably at SUBWAY® Restaurants. Excelled in enhancing customer satisfaction and profitability through strategic leadership and problem resolution. Skilled in training and development, ensuring high team performance and efficiency. Achieved significant improvements in staff retention and service quality by implementing innovative training programs and fostering strong client relations. Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

General Manager

SUBWAY®Restaurants
11.2018 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Ensured compliance with all health department regulations as well as company policies and procedures
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Carefully interviewed, selected, trained, and supervised staff.

PLummers Assitant

Erickson Plumming
02.2012 - 09.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

High School Diploma -

South High School
1575 South State Street Salt Lake City, Utah

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Training and coaching
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff training/development
  • Client Relations

Timeline

General Manager

SUBWAY®Restaurants
11.2018 - Current

PLummers Assitant

Erickson Plumming
02.2012 - 09.2018

High School Diploma -

South High School

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George Wilkerson