George A. Attia
Goodyear,AZ
Summary
Customer service oriented and efficient prior authorization representative. High attention to detail and the ability to learn and retain key procedures quickly and accurately. Handling time performance that meets or exceeds department goals. Compassionate and sympathetic with 2.5 years of connecting patients and healthcare providers to vital resources. Dedicated to executing on prescribed medical funding guidelines and policies.
Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 2+ years in commercial driving and logistics. Squeaky clean driving record.
Overview
10
10
years of professional experience
Work History
CDL-A OTR Truck Driver
GP Transco
08.2022 - 12.2023
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Verified contents of inventory loads against Bills of Lading.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Drove anywhere between 2000-4000 miles per week.
Personal Vehicle Delivery Driver
UPS
10.2021 - 01.2022
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned vehicle regularly to maintain professional appearance.
- Picked up and delivered 100-350 packages per day.
Package Delivery Driver
UPS
11.2020 - 01.2021
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Delivered packages to customer doorsteps and business offices.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Picked up and delivered 100-350 packages per day.
Construction Laborer
IMI Material Handling Logistics
08.2020 - 10.2020
- Maintained equipment functionality by conducting regular inspections and performing basic maintenance tasks when necessary.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Provided labor support to carpenters, masons and other skilled trades.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Conducted daily site inspections to identify potential safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Truck Driver
New Prime Inc
07.2019 - 07.2020
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Drove anywhere between 2000-3000 miles per week.
Commercial Prior Authorization Rep
CVS Caremark
12.2016 - 06.2019
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Streamlined workflow for faster approval turnaround times, handling high volume of insurance verification tasks.
- Reduced errors in documentation by meticulously reviewing medical records and verifying information accuracy.
- Enhanced team productivity with thorough training of new staff members on company policies and procedures.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Delivered consistent high-quality work under pressure, effectively managing high caseloads while meeting deadlines set forth by payers or internal guidelines.
- Contributed to departmental success by consistently meeting or exceeding performance metrics such as accuracy, productivity, and quality standards.
- Fielded 80-120 inbound telephone inquiries on authorization details from plan members and medical staff per day.
- Researched denied claims and contacted insurance companies to resolve these issues.
Cashier/stocker
ARCO AM/PM gas station
03.2014 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Processed 500-1200 fuel and merchandise transactions per shift.
Education
High School Diploma - Business Administration courses
Verrado High School
Buckeye, AZ05.2013
Associate of Science - Accounting And Business Management
Estrella Mountain Community Col.
Avondale, AZ12.2017
Skills
- DOT Compliance
- Inclement weather driving
- Class A Commercial Driver's License
- Clean MVR
- Truck Weighing
- Delivery Documentation
- Analytical Thinking
- Multitasking
- Attention to Detail
- Organizational Skills
- Data entry proficiency
- Medical terminology knowledge
- HIPAA Compliance
- Insurance Verification
- Effective communication skills
- Time Management
- Customer Service
- Proofreading
- Claim research
Languages
Arabic
Limited Working
Spanish
Limited Working
Timeline
CDL-A OTR Truck Driver
GP Transco
08.2022 - 12.2023
Personal Vehicle Delivery Driver
UPS
10.2021 - 01.2022
Package Delivery Driver
UPS
11.2020 - 01.2021
Construction Laborer
IMI Material Handling Logistics
08.2020 - 10.2020
Truck Driver
New Prime Inc
07.2019 - 07.2020
Commercial Prior Authorization Rep
CVS Caremark
12.2016 - 06.2019
Cashier/stocker
ARCO AM/PM gas station
03.2014 - 11.2016
High School Diploma - Business Administration courses
Verrado High School
Associate of Science - Accounting And Business Management
Estrella Mountain Community Col.
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