GEORGE A. BECERRA JR
LOS ANGELES,CA
Summary
Self-motivated office and operations professional with relevant years of practical administration experience and related office assistance exposure. Detail oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of efficient administration, while facilitating innovative and efficient solutions to various business operational issues. Highlighted leadership qualities and the ability to work with people from numerous backgrounds, while promoting team values. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Resident Apartment Manager
De La Torre Corporation
01.2019 - Current
- Managed property financial records by collecting rent from 20 tenants and reconciling monthly accounts payable and receivable.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Handled repairs on concrete finishing equipment, keeping tools operational.
- Demolished and repaired old concrete surfaces.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Pulled wire through conduits and through holes in walls and floors.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Seller
Self Employed
01.2017 - Current
- Created my own website on www.wix.com
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Created clear, precise and properly detailed product and service information on company website.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Created and updated records and files to maintain document compliance.
- Respond to clients in a timely matter through text, chat and email.
Insurance Verification Specialist
Pasadena Insurance
05.2016 - 12.2016
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated reports to track insurance verifications and claim progress.
- Processed medical insurance claims and payments.
- Posted payments to accounts and maintained records.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Manager
Ronco Drug Pharmacy
08.2012 - 01.2016
- Interviewed and assisted in selection of candidates for collections positions on team of 25.
- Managed all aspects of billing, A/R and A/P general ledger postings, and payroll processing
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Managed over 65 calls per day
- Optimized bookkeeping efficiency of numerous locations over the three-year period
- Oversee all Medical Billing accounts and made sure all promised funds were paid in full.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Maximized performance by monitoring daily activities and mentoring team members
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Set aggressive targets for employees to drive company success and strengthen motivation
- Onboarded new employees with training and new hire documentation
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Cross-trained existing employees to maximize team agility and performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws. Hipaa compliance.
- Identified, investigated and documented compliance violations and recommended corrective measures.
General Manager
Assertive A/R Solutions
05.2007 - 06.2012
- Interviewed and assisted in selection of candidates for collections positions on team of 30.
- Managed all aspects of billing, A/R and A/P general ledger postings, and payroll processing
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Optimized bookkeeping efficiency of numerous locations over a three-year period
- Oversee all Medical Billing accounts and made sure all promised funds were paid in full.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Trained new employees on proper protocols and customer service standards
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Generated and mailed updated statements monthly and processed demand letters.
Public Works Employee
City Of Whittier
07.2004 - 05.2007
- Performs general and labor-intensive maintenance tasks including painting, shoveling, hoeing,raking, and sweeping; maintains equipment used in course of work; maintenance and repair of various buildings,
grounds, streets, and structures; general clean-up duties and work on special projects as assigned. - Received tickets for graffiti removal for requested businesses
- Followed instructions from supervisor regarding daily job tasks and duties
- Wrote and revised maintenance procedures
Education
High School Diploma -
06.2004
Skills
- Active Listening
- Project Management
- Courteous and Strong Service Mindset
- Public Speaking
- Prior authorization processing
- Teamwork and Collaboration
- Computer savvy
- Self directed
- Proficient in Office 365
- Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Languages
Spanish
Limited Working
Timeline
Resident Apartment Manager - De La Torre Corporation
01.2019 - Current
Seller - Self Employed
01.2017 - Current
Insurance Verification Specialist - Pasadena Insurance
05.2016 - 12.2016
Manager - Ronco Drug Pharmacy
08.2012 - 01.2016
General Manager - Assertive A/R Solutions
05.2007 - 06.2012
Public Works Employee - City Of Whittier
07.2004 - 05.2007
Whittier High School - High School Diploma,
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