Summary
Overview
Work History
Education
Skills
Timeline
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Georgean Pentel-Nicholson

Stoughton,WI

Summary

Dynamic Account Specialist II with a proven track record at Stoughton Trailers, excelling in customer relationship development and account administration. Achieved high client satisfaction through proactive problem-solving and meticulous document management. Recognized for enhancing vendor relationships and streamlining processes, ensuring compliance and accuracy in financial records.

Overview

17
17
years of professional experience

Work History

Account Specialist II

Stoughton Trailers
12.2015 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.

Accounts Payable Specialist

Trachte
08.2013 - 12.2015
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Processed invoices with efficiency and accuracy, resulting in decreased discrepancies.
  • Trained junior staff members in accounts payable procedures, increasing overall department efficiency.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Accounts Payable Clerk

Wicell
01.2009 - 06.2013
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Improved vendor relationships through diligent communication and prompt issue resolution.

Education

High School Diploma -

Mauston Area High School
Mauston, WI
06-1977

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Customer engagement
  • Schedule coordination

Timeline

Account Specialist II

Stoughton Trailers
12.2015 - Current

Accounts Payable Specialist

Trachte
08.2013 - 12.2015

Accounts Payable Clerk

Wicell
01.2009 - 06.2013

High School Diploma -

Mauston Area High School

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