Georgeana Flores
Cleveland,OH
Summary
With two decades of dynamic experience in phlebotomy, team leadership, and specimen processing, I am adept at skillfully collecting blood samples while ensuring a positive experience for patients. My approach prioritizes their comfort, allowing me to seamlessly integrate my work with the ongoing nursing care, creating a supportive environment during each procedure. I meticulously process specimens destined for specialized laboratories, handling each sample with the utmost care and professionalism. My attention to detail is unwavering, as I oversee the journey of each specimen from collection to its assigned department, ensuring accuracy at every step. Additionally, I possess expertise in a range of sophisticated systems, including Sunquest, Roll and Scroll, Envision, Beaker, and Epic, enabling me to contribute effectively to any clinical setting.
Overview
23
23
years of professional experience
Work History
Lead processing Technician
Cleveland Clinic Main Campus
01.2022 - Current
- Assist my supervisor with the daily oversight of my department to ensure the specimen processing area maintains a continues workflow.
- Receive, process, label, and distribute specimens.
- Problem solve and specimen investigation.
- Directly assisting LCS with any specimen related questions.
- Training caregivers and doing annual competencies.
- Investigating SERS and NCE’s, giving a summary to my supervisor for resolution.
- Produce monthly schedules.
- Quality checking requisitions to comply with the SOP and to ensure the patient, client, provider and tests are entered correctly.
- CPAM training /Basic.
- Enhanced productivity by implementing efficient processing techniques and streamlining workflows.
- Collaborated with cross-functional teams to address complex issues, contributing technical expertise to drive resolution efforts.
- Improved overall team performance by providing ongoing coaching and support to fellow technicians.
Lead Phlebotomist/Specimen Processor
Lakewood/Lutheran Hospital (Cleveland Clinic)
01.2014 - 01.2022
- Provide exceptional customer service
- Verify order requests and identify information prior to collecting any samples.
- Follow venipuncture and capillary procedures and maintain appropriate log sheets.
- Perform specimen processing and send-out tasks including accessioning, centrifuging, and packaging for transport.
- Accurately communicate essential information to appropriate personnel.
- Actively listen and promote effective communication flow both within and outside of department.
- Assist my section head with daily oversight of my department to ensure inpatient and outpatient lab and specimen processing areas maintain a continues workflow.
- Handle internal and external customer service issues, concerns, and initiate follow up.
- In the absence of my section head I serve as point person / Lead Technician.
- Responsibilities included daily huddle meetings with hospital administration and department of nursing and reporting out on pre-analytic call daily.
- Investigating and resolving SERS reports.
- Interpret physician orders for requisition entry.
- Process specimens including blood, non-blood, pleural, fresh tissue culture, body fluid.
- Case building for surg/path, cytology.
- Assist section head to ensure that the department is in compliance with accrediting agencies and regulatory agency standard and safety guidelines.
- Train phlebotomy students and new employees.
- Assessments and record keeping of employees in the department including all annual competencies.
- Knowledgeable of and able to complete all duties in LIS, including registration.
- Maintain inventory control for all areas.
- In compliance with OSHA and HIPPA and all continuing education modules.
Phlebotomist
All Medical Personnel, Inc Quest Diagnostics
01.2012 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomy Technician/ Specimen processor
Cleveland Clinic Foundation
01.2002 - 01.2012
- Collecting blood samples from patients of all age groups and dispatching them for analysis and testing.
- Collecting specimens in a safe and accurate manner.
- Entering data into laboratory and hospital systems.
- Ensuring open channels of communication between patients and care givers.
- Training students and new employees.
- Ordering and ensuring appropriate equipment and supply usage.
- Maintaining a neat and organized workstation.
- Charge and lead of my department.
- Provide quality innovative care to patients.
- Assess a situation considering options or alternatives and then choosing an appropriate course of action.
- Process multiple specimen types for send outs to specialty labs.
Skills
- Production monitoring
- Team Training
- Attention to detail
- Time management
- Problem-solving
- Teamwork
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Decision-making
- Documentation skills
Timeline
Lead processing Technician
Cleveland Clinic Main Campus
01.2022 - Current
Lead Phlebotomist/Specimen Processor
Lakewood/Lutheran Hospital (Cleveland Clinic)
01.2014 - 01.2022
Phlebotomist
All Medical Personnel, Inc Quest Diagnostics
01.2012 - Current
Phlebotomy Technician/ Specimen processor
Cleveland Clinic Foundation
01.2002 - 01.2012
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