GEORGEANA RIVERA
Brooklyn
Summary
Dedicated security professional with a proven track record at Brooklyn Public Library. Expert in conflict resolution and emergency response, fostering a welcoming environment through exceptional customer service. Skilled in monitoring security systems and enforcing policies, while promoting teamwork and collaboration among staff to enhance safety and patron experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SERGEANT DEPARTMENT OF PUBLIC SAFETY
BROOKLYN PUBLIC LIBRARY
09.2012 - Current
- Supervision: Reviewing reports from subordinates, delegating work assignments, and employee scheduling.
- Patrol and Security: Patrolling of library buildings and grounds, monitoring security systems(CCTV) locking/ securing premises.
- Enforcement: Enforcing BPL's policies, NYS Penal Law, and NYC administration code.
- Documentation: Documenting reports on incidents, fire/life safety issues and hazards.
- Conflict resolution: Confronting, de-escalating problems and conflicts, resolving disputes.
- Customer service- creating a welcoming atmosphere for both patrons and staff, explaining rules and procedures to patrons, and advising on inappropriate behaviors in a proactive and compassionate manner.
- Emergency Response: Responding quickly to staff for assistance, alarms, and emergencies including aiding sick/ injured persons and contacting appropriate law enforcement or emergency personnel.
Education
Associate of Arts - Psychology
Medgar Evers College
Brooklyn, NY06-2012
Skills
- Customer service
- Problem-solving/ Critical thinker
- Teamwork and collaboration
- Communication
Certification
- CPR/First Aid Training -
Timeline
SERGEANT DEPARTMENT OF PUBLIC SAFETY
BROOKLYN PUBLIC LIBRARY
09.2012 - Current
Associate of Arts - Psychology
Medgar Evers College