George Anthony Morales
Self-Employed
McAllen,TX
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, I leveraged my technical support expertise at Tiagris Internet to resolve complex issues, boosting client contentment. My tenure at UPS honed my leadership skills, significantly reducing employee turnover by fostering a positive work environment. Skilled in multitasking and verbal communication, I consistently prioritize safety and efficiency.
Overview
18
18
years of professional experience
Work History
Barber
Garzas
11.2020 - 10.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
PT Supervisor
UPS
09.2014 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Cook
Applebees
06.2010 - 09.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Technical Support
Tiagris Internet
09.2005 - 05.2010
- Provided technical support, troubleshooting issues, and resolving complex problems for endusers.
- Provided technical support to clients, troubleshooting issues related to product formulations and performance.
- Boosted customer satisfaction by providing prompt and accurate technical support to endusers.
- Provided technical support during software installation and configuration.
Education
Graduate Certificate - Barber
RIO Men
McAllen, Texas04-2022
BBA - Management
University of Texas Pan American
Edinburg05-2013
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
Timeline
Barber
Garzas
11.2020 - 10.2023
PT Supervisor
UPS
09.2014 - 11.2020
Cook
Applebees
06.2010 - 09.2014
Technical Support
Tiagris Internet
09.2005 - 05.2010
Graduate Certificate - Barber
RIO Men
BBA - Management
University of Texas Pan American
Similar Profiles
Sanjuanita SolisSanjuanita Solis
Manager at FF&L LLCManager at FF&L LLC
Robert EscamillaRobert Escamilla
Business Owner at Graciously GGUSBusiness Owner at Graciously GGUS
Lydia GarzaLydia Garza
Bilingual Teacher at La Joya Independent School DistrictBilingual Teacher at La Joya Independent School District