George Anthony Muniz
Chula Vista,CA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Area Director of Facilities
Oram Hotels
San Diego, California
10.2023 - Current
- Managed facility maintenance operations across multiple locations to ensure optimal functionality.
- Oversaw vendor relationships to secure reliable services and materials for facilities.
- Coordinated safety inspections and compliance with health regulations across facilities.
- Led facility renovation projects from planning stages through completion and integration.
- Trained and mentored staff on best practices in facility management procedures.
- Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
- Conducted regular inspections of buildings to ensure compliance with safety regulations and codes.
- Negotiated contracts with service providers for repairs or replacement of existing equipment or installation of new equipment.
- Directed implementation of goals, policies, procedures, and work standards for program success.
- Coordinated with vendors to provide services such as janitorial work, landscaping, security systems monitoring, pest control services.
- Coordinated with professionals for bid specification, project development, and support.
- Reviewed invoices from vendors and contractors before authorizing payment.
- Managed daily activities of facilities staff, including scheduling, training, coaching, providing feedback, and performance evaluation.
- Reviewed incident reports to identify corrective actions to forward to professionals for resolution.
- Monitored inventory levels of supplies required by staff members performing their duties at the premises.
- Responded promptly to emergency situations such as power outages or flooding in the building.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Established department goals and deadlines.
Director of Operations
Legacy Resort Hotel and Spa
San Diego, CA
10.2021 - 10.2023
- Managed daily operations ensuring compliance with safety and quality standards.
- Coordinated cross-functional teams to streamline workflow processes and communication.
- Developed and implemented training programs for staff on operational best practices.
- Oversaw inventory management systems to maintain optimal stock levels and accuracy.
- Facilitated regular meetings to align departmental goals with overall company objectives.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Organized and oversaw work schedules of departmental managers.
- Maintained budgeting documents for accurate tracking of expenses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
Facilities Manager
Carlsbad by the Sea Hotel
Carlsbad, CA
02.2018 - 10.2021
- Oversee controls over expenses and inventory for optimal budget tracking.
- Managed team of 23 personnel in busy hotel with 146 guest rooms.
- Ordered housekeeping, maintenance supplies, as well as the food for the breakfast buffet.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
- Determined and tracked budget expenses to maintain accuracy and transparency.
- Collaborated with HR to evaluate labor needs and hiring patterns.
Director of Housekeeping
Kona Kai Resort & Spa
San Diego, CA
10.2016 - 02.2018
- Oversee the cleanliness of a 129-room property.
- Control the annual budget, scheduling, ordering supplies, assigning daily task to employees, payroll, and daily room inspections to assure customer satisfaction, lost and found procedures, hiring, disciplining and handling guest complaints.
- Daily reporting to Maintenance Department to assure proper maintenance of rooms, public area and laundry facility repairs are completed.
- Work closely with Front Office to assure that all special request, showroom, early arrivals, groups are ready in a timely manner for new guest.
- Also, oversee the cleanliness of the area surrounding the outside of the facility that include the sidewalks, parking lots, pool area, and marina walkway.
Education
Associate Degree - Hospitality Management
Monroe College
Bronx, NYAssociate Degree - Telecommunications
Technical Career Institute Technology College
Manhattan, NYSkills
- Facility management
- Vendor negotiation
- Safety compliance
- Budget tracking
- Project coordination
- Inventory management
- Team leadership
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Training development
- Customer satisfaction
- Work planning and scheduling
- Employee engagement
Languages
English
Professional
Spanish
Professional
Timeline
Area Director of Facilities
Oram Hotels
10.2023 - Current
Director of Operations
Legacy Resort Hotel and Spa
10.2021 - 10.2023
Facilities Manager
Carlsbad by the Sea Hotel
02.2018 - 10.2021
Director of Housekeeping
Kona Kai Resort & Spa
10.2016 - 02.2018
Associate Degree - Hospitality Management
Monroe College
Associate Degree - Telecommunications
Technical Career Institute Technology College
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