Summary
Overview
Work History
Skills
Education
Timeline
AdministrativeAssistant
George Baldwin Jr.

George Baldwin Jr.

Leland,NC

Summary

Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Universal Banker

Truist Financial
08.2022 - Current
  • Provide tailored financial solutions to clients by recommending appropriate banking products and services.
  • Ensure accurate cash handling and compliance with banking regulations during daily transactions.
  • Maintain and organize client records for ease of access and regulatory adherence.
  • Build long-term relationships with clients through personalized service and follow-ups.

Key Holder

T-Mobile
10.2021 - 08.2022
  • Delivered exceptional customer service by educating clients on product features and value-added services.
  • Drove sales by generating leads and activating accounts, demonstrating a consultative approach to customer needs.
  • Collaborated with team members to achieve sales targets and maintain high customer satisfaction.

Customer Advocate

Verizon
02.2020 - 04.2021
  • Delivered proactive support to customers, resolving concerns promptly to enhance satisfaction.
  • Promoted new products and services, contributing to increased revenue and customer retention.
  • Strengthened client relationships through active listening and problem-solving skills.

Case Manager

Concentrix
11.2016 - 01.2020
  • Collaborated with internal FedEx departments, such as operations and delivery stations to gather information on packages.
  • Handled a high volume of customer service interactions, providing timely and accurate resolutions.
  • Investigated and resolved discrepancies in shipment data, including incorrect addresses, scanning errors, and mishandling, to locate missing or delayed packages.


Fine Jewelry Lead Consultant

Sears
11.2013 - 05.2015
  • Fostered client relationships by providing personalized recommendations and resolving service issues.
  • Trained team members on enhancing performance and promoting inter-departmental sales growth.

Sales Lead

Finish Line
04.2009 - 01.2013
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Skills

  • Branch operations
  • Financial advising
  • Teller experience
  • Account openings
  • Customer Service expert
  • Cross-selling expertise
  • Team collaboration
  • Meeting sales goals
  • Team coaching and training
  • Customer relationship management
  • Dual control vaults
  • Relationship building
  • Financial institution regulations

Education

Bachelors Of Science - Finance

Maryville University of Saint Louis
St. Louis, MO
01.2025 - Current

Bachelor Of Science - Business Administration

North Carolina Central University
Durham, NC
08.2012 - 05.2015

Timeline

Bachelors Of Science - Finance

Maryville University of Saint Louis
01.2025 - Current

Universal Banker

Truist Financial
08.2022 - Current

Key Holder

T-Mobile
10.2021 - 08.2022

Customer Advocate

Verizon
02.2020 - 04.2021

Case Manager

Concentrix
11.2016 - 01.2020

Fine Jewelry Lead Consultant

Sears
11.2013 - 05.2015

Bachelor Of Science - Business Administration

North Carolina Central University
08.2012 - 05.2015

Sales Lead

Finish Line
04.2009 - 01.2013

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George Baldwin Jr.