George Carlton Ridley
IT Manager
Grand Prairie,TX
Summary
Senior-level IT manager 6 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 20 year record of building positive relationships with internal and external stakeholders.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
IT Project Manager
Department of Commerce
Bowie, MD
06.2021 - 09.2022
- Senior information technology manager with 10 years extensive organizational expertise providing excellent customer service for fast paced comprehensive business acumen for acquisition and program strategies to support IT categories such as hardware, software, and services.
- Communicated with IT executive team and CIO to maximize development efficiencies and resolve technology issues.
- Provided guidance to direct reports, contractor, maintenance, section heads and supervisors.
- Ensured clarity around priorities and goals for entire functional division and section.
- Worked across divisions with peers in other groups to ensure collaboration for shared goals.
- Performed weekly status meetings with senior management for reporting metrics.
- Increased interactions with senior management and other peers for strategy development and execution planning.
IT Coordinator
Department of Commerce CENSUS, Market
Philadelphia, PA
10.2019 - 09.2020
- Increased all aspects directing of 10 IT local staff and 80 remote staff in managerial, technical, budgetary and administrative activities in support of programs, policy, planning as it relates to Cyber security and information technology objectives.
- Established procedures to advise and direct managers and staff on IT projects, technical, and administrative system analysis affecting information technology management and support.
- Approved requests for project investment and expenditures to departmental level of authority.
- Managed overall financial budgeting for IT functional department.
- Assisted and established approval hiring and firing requests within IT organization.
- Guided talent identification, development and mentorship processes for Census IT remote workers and staff.
IT Specialist
Department of Commerce CENSUS, 1601 Market Street
Philadelphia, PA
09.2018 - 10.2019
- Increased supervisory oversight to direct, monitor, and lead management and maintenance of all IT staff for computer hardware, software, telecommunications and mobile devices in 4 Regional Census Centers (RCC) and 36 Area Census Offices.
- Guided organizational technology strategy and roadmaps.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Established program procedures to patch software and installed new versions to eliminate security problems and protect data.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Patched software and installed new versions to eliminate security problems and protect data.
Assistant Manager
US Air Force, MDL
McGuire AFB, NJ
03.2018 - 08.2018
- Managed 30 employees for 3 operational areas, Club, Golf Course and Catering.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
IT Consultant
Clarus Technology Services LLC
Burlington, NJ
10.2012 - 08.2018
- Directed 20 major projects, continually discussed progress with customers, collected feedback on different stages and directly addressed concerns.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
Senior Account Manager
CDW LLC
Voorhees, NJ
09.2007 - 10.2012
- Corporate Account Manager Information Technology in Small Business Services Group, Project Management duties up to C-Level decision makers.
- Completed over 500 weekly colds calls to attract new customers, maintaining 30% conversion rate.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Originated new business transactions by incorporating expertise and value propositions.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Project management, Hardware/Software RFQs, RFIs, SOW, BOM and POs
- Virtualization, Storage, Security, Video and Web Conferencing, Cloud and Mobile Computing and Outsourcing Services.
- Prepared client budgets by reviewing client billing and managing monthly invoices
Education
Associate of Arts - Liberal Arts And Sciences
Rowan College At Burlington County
Pemberton, NJ 09.2016 - 06.2018
Bachelor of Science - Computer Science
University of Maryland - College Park
College Park, MD 09.1992 - 06.1996
Skills
Systems Architecture Analysis
Information Technology Infrastructure
Requirements analysis and design phases
Multi-Site Hardware Deployment
Bring Your Own Device (BYOD) Management
Project Management
Mobile Device Fleet Management
Infrastructure development
Agile SCRUM Training
Project lifecycle management
Quality assurance
Budget administration
Requirements analysis
Documentation and reporting
Risk mitigation
Timeline
IT Project Manager
Department of Commerce
06.2021 - 09.2022
IT Coordinator
Department of Commerce CENSUS, Market
10.2019 - 09.2020
IT Specialist
Department of Commerce CENSUS, 1601 Market Street
09.2018 - 10.2019
Assistant Manager
US Air Force, MDL
03.2018 - 08.2018
Associate of Arts - Liberal Arts And Sciences
Rowan College At Burlington County
09.2016 - 06.2018
IT Consultant
Clarus Technology Services LLC
10.2012 - 08.2018
Senior Account Manager
CDW LLC
09.2007 - 10.2012
Bachelor of Science - Computer Science
University of Maryland - College Park
09.1992 - 06.1996