Summary
Overview
Work History
Education
Skills
Timeline
Generic
George Jones V

George Jones V

Customer Service Representative
Niagara Falls,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Warehouse Associate

Macy's Bloomingdale's
Goodyear, AZ
11.2020 - Current
  • Performed regular vehicle maintenance tasks; oil changes, lubrication and tune ups
  • Tested parts and associated systems to make sure that they are working accurately
  • Identified mechanical problems of cars manually or by means of computerized diagnostic tools
  • Replaced damaged parts of the vehicle and repaired different parts of automotive systems
  • Adjusted repaired systems to predefined specifications
  • Follow checklists to make sure that all critical parts are inspected
  • Communicate with clients on the overall condition of the vehicle and future repair requirements
  • Supervisor, Prep, Packing, Vdr and shipping personal
  • Wide range of hard work ethics, department safety coordinator, heavy machine operation, outside mobility with tractor trailer operator including
  • Merchandise prepping, packing, unpacking and product readiness for shipping to customers.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory counts and stocked merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Consistently lifted materials weighing as much as Number pounds.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Compared received packages against shipping documents.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Operated PC and RF-based computer systems for inventory management.
  • Simplified shipping and receiving processes for improved workflow.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed over Number customer orders each day in warehouse setting.
  • Assembled and filled more than Number shipments per day and prepared all shipping documentation.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.

Direct Care Worker

Unified Residential Housing
El Mirage, AZ
10.2019 - 01.2021
  • Providing assistance and support to patients/members who are not able to look after themselves
  • Common job duties include administering treatments/medication, making beds, cooking meals, handling laundry, running errands, buying groceries, and noticing any change in health conditions.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented vitals, behaviors and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Administered medication as directed by physician.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Ran errands for patients, did shopping and picked up other necessities.

Training Manager

Wendy's Restaurant
Surprise, AZ
07.2019 - 09.2019
  • Responsibilities and Duties are Overseeing operations for a Wendy's restaurant, helping develop and mentor my team-and ensure a positive dining experience for my customers-by monitoring and reinforcing food safety procedures, maximizing store sales and profit goals, maintaining QSC standards and ensuring protection of Wendy's brand and assets.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.

Human Resources Coordinator

Piedmont Airlines
Phoenix, AZ
08.2017 - 05.2019
  • Resources
  • Team Member Services representatives provide customer service, support, and administrative assistance to current, past, and prospective Piedmont employees
  • Job duties include: answering and redirecting phone calls; updating and maintaining employees' personnel files; creating daily work rosters; processing payroll; typing and entering personal data into electronic databases; responding to general questions/inquiries, issuing company equipment, and keeping inventory of company equipment
  • Other duties may be assigned, as needed
  • Team Member Service representatives must keep both the station goals and employee expectations in mind when completing daily tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Updated presentation and accompanying documents for compensation committee quarterly review.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Addressed and resolved general payroll-related inquires.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Captured key feedback from employees during exit interviews.
  • Edited job position announcements before authorizing post.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Entered personnel and subcontractor data into central database.
  • Handled immigration-related issues for each business unit.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Assisted management staff in annual year-end processes and data audits.
  • Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
  • Directed job fairs to bring in local talent for long term and seasonal positions.

Cook Shift Leader

Red Embers
Surprise, AZ
08.2016 - 10.2018
  • Line Cook
  • Solo and team responsibilities included prep cooking, preparing food in a quick safe and clean fashion
  • All orders were priority for excellent customer service.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Cooked memorable dishes that brought new customers into establishment.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Placed orders to restock items before supplies ran out.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

Security Officer

Securitas
Phoenix, AZ
09.2014 - 11.2016
  • Responsibility includes control access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Package Handler

Fed Ex Ground
Buffalo , NY
11.2013 - 04.2014
  • Maintained compliance with company policies, objectives and communication goals.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Followed verbal and written instructions to properly move and ship products.

Laundry Delivery Driver

Select Truckers Plus, Transcom
Buffalo, NY
03.2010 - 10.2013
  • Responsibility includes the delivery and pickup of hospital linen/laundry in Western New York, in a safe and timely manner
  • Delivered in 40’,45’ and 53’ trailers with Freightliner conventional day cabs and 26’ dry van straight trucks
  • Follow DOT regulations in accord with the CSA initiative.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with regular customers.

Service Technician

Midas Auto Service
Buffalo, NY
10.2009 - 11.2011
  • Evaluated systems according to predetermined checklist and noted issues.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Assisted team members with Type equipment troubleshooting and diagnostics.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
  • Trained customer employees and managers on machine use and maintenance.
  • Serviced Type equipment for expedient repair and minimal downtime.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.

Education

Associate Of Technology - Automotive, Light Duty Diesel

WYOTECH
Blairsville, PA
09.2008

Skills

  • Warehouse Coordination and Support
  • Freight Unloading and Loading
  • Customer Care
  • Inventory Management and Planning
  • Motivated Team Player
  • Organization and Categorization
  • Team Meetings
  • Shipment Optimization
  • Corrective Actions
  • Picking and Processing
  • Professional Relationships
  • Inventory Replenishment
  • Forms Completion
  • Work Assignments
  • Health and Safety
  • General Housekeeping
  • Outgoing Shipments Oversight
  • Shipping and Receiving
  • Route Deliveries
  • Assembly and Production
  • Order Picking and Processing

Timeline

Warehouse Associate

Macy's Bloomingdale's
11.2020 - Current

Direct Care Worker

Unified Residential Housing
10.2019 - 01.2021

Training Manager

Wendy's Restaurant
07.2019 - 09.2019

Human Resources Coordinator

Piedmont Airlines
08.2017 - 05.2019

Cook Shift Leader

Red Embers
08.2016 - 10.2018

Security Officer

Securitas
09.2014 - 11.2016

Package Handler

Fed Ex Ground
11.2013 - 04.2014

Laundry Delivery Driver

Select Truckers Plus, Transcom
03.2010 - 10.2013

Service Technician

Midas Auto Service
10.2009 - 11.2011

Associate Of Technology - Automotive, Light Duty Diesel

WYOTECH

Similar Profiles

CREATE PROFILE
George Jones VCustomer Service Representative