Summary
Overview
Work History
Education
Skills
Timeline
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GEORGE D. TURNER

GEORGE D. TURNER

Summary

Resourceful with the ability to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

27
27
years of professional experience

Work History

Fulfillment Center Associate

Amazon
11.2021 - Current
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Demonstrated excellent problem-solving skills to assure customer's orders are shipped out in a timely basis.
  • Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
  • Identified and tracked slow-moving inventory.
  • Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
  • Excellent communication skills, both verbal and written.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.

Loyalty Specialist

ATT&T
06.2020 - 04.2021
  • Proactively build relationships with Customers and Agents
  • Coordinated, executed, and managed outbound call programs built to effectively retain customers through positive relationship building
  • Listened to concerns/addressed issues, and educated customers on available products and services
  • Highly organized, has excellent communication skills and displays good judgment.

Technical Support Expert

Verizon Wireless
01.2012 - 07.2018
  • Resolved complex technical issues and providing excellent Customer Service
  • Assisted clients with troubleshooting products effectively with a resolution
  • Provided support for co-workers based on company's policies and procedures
  • Effectively provide daily reports of team network remedy tickets
  • Achieved consistent stats in Monthly metrics including call durations, calls per shift, and customer satisfaction ratings.

Customer Service Representative (Care)

Verizon Wireless
01.2011 - 01.2012
  • Addressed customer's concerns and asked additional questions to diagnose current problems pertaining to the bill and additional information
  • Successfully defused customer's escalations
  • Provided thorough support and problem resolution for customers.

Customer Service Supervisor

Xfinity (Comcast Cable)
01.2008 - 04.2009
  • Responsible for all call center management functionalities
  • Managed daily functions of call center department including overseeing a staff of 15-20
  • Managed teams to ensure all goals and objectives were met, and assisted with issue resolution
  • Acted as final escalation point for any customer or vendor problems
  • Developed and implement all departmental operating procedures, incentive programs, sales policies, and representative goals
  • Conducted weekly meetings with managers and customer service representatives
  • Performed all hiring, training, and ongoing mentoring.

Lead Liaison/ Trainer

Xfinity (Comcast Cable)
01.2006 - 01.2008
  • Responsible for providing direction, development, motivation, and supervision to an assigned team of 15 call center representatives
  • Coached and develop skills/abilities of assigned associates
  • Prepared daily, weekly, monthly and annual performance reviews and disciplinary action forms
  • Attended meetings, training - strategy sessions, call calibration, schedule meetings
  • Participated in coaching/performance planning sessions with manager.

Customer Service Representative

Xfinity (Comcast Cable)
01.2004 - 01.2006
  • Responsible for providing the necessary support to meet internal customer needs
  • Acted as a point of contact for internal and external customers while coordinating and assuring accurate and timely execution of assigned customer accounts
  • Within six months of job, took supervisor calls for my customer base for other call centers with Comcast accounts
  • Assisted subordinates and supervisors in identifying and resolving problems
  • Consulted with clients to determine their needs and priorities
  • Demonstrated effective leadership and encouraged team concepts
  • Excellent track record of phone call stats.

Store Manager

Sunglass Hut Internationals
01.1997 - 01.2001
  • Managed inventory of more than $100,000
  • Managed daily functions of store operation to include selling, recruiting, store set up, inventory control and maintenance
  • Responsible for driving customer sales to closure through enthusiastically asking questions and making appropriate product recommendations
  • Accurately staffed store to respond and address all customer needs
  • Recruited, trained and developed high quality sales associates through providing clear, motivating and constructive feedback in a timely manner.

Education

Bachelor's - Business Administration

Stillman College
Tuscaloosa, Alabama
05.1997

Skills

  • Call Center - 10 years
  • Coaching - 3 years
  • Excellent Customer Service - 10 years
  • Teamwork and Collaboration - 10 years
  • Heavy Lifting
  • Packing and shipping
  • Dependable and reliable
  • Safety processes and procedures
  • Warehouse Safety
  • Deadline Adherence
  • Customer Service
  • Critical Thinking
  • Motivated Team Player

Timeline

Fulfillment Center Associate

Amazon
11.2021 - Current

Loyalty Specialist

ATT&T
06.2020 - 04.2021

Technical Support Expert

Verizon Wireless
01.2012 - 07.2018

Customer Service Representative (Care)

Verizon Wireless
01.2011 - 01.2012

Customer Service Supervisor

Xfinity (Comcast Cable)
01.2008 - 04.2009

Lead Liaison/ Trainer

Xfinity (Comcast Cable)
01.2006 - 01.2008

Customer Service Representative

Xfinity (Comcast Cable)
01.2004 - 01.2006

Store Manager

Sunglass Hut Internationals
01.1997 - 01.2001

Bachelor's - Business Administration

Stillman College

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GEORGE D. TURNER