Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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George Serrano

Fort Worth ,TX

Summary

Quality Assurance Manager with extensive knowledge, and the ability to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at creating a collaborative environment for staff.

Overview

8
8
years of professional experience

Work History

Quality Assurance Manager

Prime Diagnostic Imaging
10.2020 - Current
  • Trained over 50 team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Established and tracked quality department goals and objectives.
  • Evaluated 1000s of interactions between associates and customers to assess personnel performance.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.

Sales Associate

Moritz Chevrolet
03.2019 - 10.2020
  • Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
  • Conducted 100s of comprehensive vehicle demonstrations, highlighting key features that appealed to prospective buyers.
  • Ensured smooth transaction processes by coordinating with finance, service, and parts departments within the dealership.
  • Attended 4 industry conferences and training events to stay current on best practices for automotive sales professionals.

Inspector in Quality Assurance and Quality Control

Harbison-Fischer
12.2016 - 07.2018
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.
  • Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
  • Developed comprehensive quality assurance documentation for 1000s of pieces of sucker rods, clearly outlining procedures and reporting requirements for all team members.

Education

BBA - Business Management

The University of Texas At Arlington
Arlington, TX
05.2024

Skills

  • Quality Assurance Management
  • Internal Audits
  • Employee Training
  • Employee Supervision
  • Customer Service
  • Performance monitoring
  • Effective Multitasking

Additional Information

Worked as a Project Manager in collaboration with a 501(c)(3), Mission Arlington, to raise $150 dollars in monetary and canned donations.

Timeline

Quality Assurance Manager

Prime Diagnostic Imaging
10.2020 - Current

Sales Associate

Moritz Chevrolet
03.2019 - 10.2020

Inspector in Quality Assurance and Quality Control

Harbison-Fischer
12.2016 - 07.2018

BBA - Business Management

The University of Texas At Arlington

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George Serrano