George G. Lyon
Bozard Ford Lincoln
PALMCOAST,FL
17
years of professional experience
Experienced Detail Supervisor skilled in training and mentoring teams to achieve high-quality standards. Strong focus on workload prioritization and task delegation, leading to improved operational efficiency and reduced customer complaints.
Dynamic Detail Supervisor with expertise in team management and quality assurance. Proven ability to implement process improvements and enhance workflow efficiency, delivering measurable reductions in vehicle turnaround time and increased client satisfaction.
Work History
Detail Supervisor
14 Years 2 Months- Supervised detail team, ensuring adherence to quality standards and efficient workflow.
- Implemented process improvements, reducing vehicle turnaround time for detailing services.
- Coordinated with service department to schedule vehicles for detailing, optimizing resource allocation.
- Conducted training sessions for new staff on detailing techniques and best practices.
- Monitored inventory levels of detailing supplies, ensuring timely reordering and cost management.
- Developed standard operating procedures to enhance consistency in detailing services provided.
- Evaluated team performance regularly, providing feedback to promote professional growth and efficiency.
- Collaborated with management to review staffing needs, assisting in the hiring process to build a skilled and dedicated workforce.
- Contributed to the establishment of company-wide best practices through collaboration with fellow supervisors across various departments.
- Reduced customer complaints by ensuring high-quality workmanship and addressing client concerns promptly.
- Improved detailing processes by implementing efficient workflow strategies and supervising team performance.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
Detail Supervisor
2 Years 3 Months- Spearheaded process improvements that led to reduced operating costs while maintaining exceptional service quality.
- Streamlined operations for increased productivity with effective personnel management and task delegation.
- Developed strong relationships with vendors, negotiating favorable terms on supplies purchasing to reduce operational costs without compromising quality.
- Resolved customer concerns related to detailing services, enhancing client satisfaction and loyalty.
- Promoted a positive work environment, fostering teamwork and open communication among staff members.
- Supervised detail team, ensuring adherence to quality standards and efficient workflow.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
Education
High School Diploma
Skills
Detailing industry knowledge
Quality assurance
Process optimization
Workload prioritization
Time management
Task management
Training and mentoring
Team management
Team building
Timeline
Detail Supervisor
Bozard Ford Lincoln
06.2012 - CurrentRead More
Detail Supervisor
Beaver Toyota of St. Augustine
02.2010 - 05.2012Read More
St. Augustine High School
High School Diploma
Read More