Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
AWARDS/ MEMBERSHIPS
Timeline
Generic

GEORGE MORENO, MBA, MPM

CHINO HILLS,CA

Summary

Strategic and visionary product management professional with a track record of driving digital transformations and product innovation with the financial services industry. Over 20-years of experience leading cross-functional teams to deliver cutting-edge digital platforms that enhance customer experiences and operational efficiency. Excels in collaborating with stakeholders to ensure alignment with business objectives and market demands.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SENIOR TECHNICAL CONSULTANT

Golden 1 Credit Union
06.2023 - 01.2024
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Developed technical requirement documentation for new deposit and lending products.
  • Managed product backlog effectively to ensure timely delivery of high-priority features without compromising quality or scope.
  • Evaluated third-party vendors for potential partnerships, assessing their offerings against company requirements and goals.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

SENIOR TECHNICAL PRODUCT MANAGER

Kinecta Federal Credit Union
12.2022 - 06.2023
  • Conducted thorough market research to identify opportunities for growth and expansion within the financial industry landscape.
  • Championed cross-functional collaboration for seamless product integration and enhanced user experience.
  • Devised strategies for creating scalable solutions that could be easily adapted to accommodate evolving customer demands.
  • Championed the adoption of cutting-edge technologies within the organization, fostering a culture of innovation and forward-thinking.

SENIOR PRODUCT OWNER

Terafina, An NCR Company
09.2020 - 12.2022
  • Achieved consistent on-time product releases by effectively managing resources and prioritizing features according to business goals.
  • Ensured seamless integration of new features with existing systems by working closely with software architects and developers.
  • Fostered innovation within team through brainstorming sessions and collaborative problem-solving exercises.
  • Influenced product design by incorporating client input gathered through surveys, interviews, and focus groups.
  • Established strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.

SENIOR BUSINESS SYSTEMS ANALYST

Kinecta Federal Credit Union
05.2018 - 01.2020
  • Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
  • Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
  • Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.

SENIOR BUSINESS SYSTEMS ANALYST

Carrington Mortgage Holdings, LLC
01.2016 - 01.2018
  • Elicited and collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
  • Developed diagrams to describe and lay out logical operational steps.
  • Reduced project completion time by employing Agile methodologies and effective project management strategies.
  • Trained junior business systems analyst in product design during onboarding and through remedial education.

AVP, SENIOR BUSINESS SYSTEMS ANALYST

Union Bank
01.2013 - 01.2016
  • Provided lines of business with in-depth business analysis for major eCommerce initiatives to solve complex business problems and deploy innovative technology-driven solutions most suitable for retail, commercial, and enterprise product suites.
  • Spearheaded the redesign and implementation of strategic technology plans that revamped the online banking experience for both consumer and small business, positioning organization in a competitive market as top 10 banks in the U.S.
  • Enhanced overall system performance by identifying bottlenecks and implementing targeted optimizations based on detailed analysis findings.
  • Led cross-functional teams to discover and build digital innovative products for bank. Communicated and explained business requirements to team to understand and implement functional demands.
  • Managed multiple projects simultaneously, resulting in a 20% reduction in project delivery time and a 25% increase in project success rate.

PROJECT MANAGER

Financial Partners Credit Union
02.2004 - 01.2012
  • Spearheaded large-scaled and complex lending conversion project, mission-critical to accomplishing strategic goals and business objectives.
  • Successfully implemented Lending 360 loan origination solution, including integration for interaction of subsystems, resulting in streamline lending processes, increased profits, reduced risk, and a 25% increase in loan application volumes.
  • Developed comprehensive project plans with clear timelines, milestones, and business requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Automated and improved data and reporting quality by standardizing reporting across the division, resulting in saving 1 FTE through business intelligence tools (SQL, Analysis, Integration and Reporting Services).

BUSINESS ANALYST III

SchoolsFirst Federal Credit Union
02.2004 - 01.2012
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for organization.
  • Boosted member service quality scores by identifying areas of improvement and proposing actionable risk mitigation solutions.
  • Developed data mining algorithms to identify and classify patterns in fraud data.
  • Saved organization $1.1 million dollars in fraud loss prevention by proposing and deploying fraud strategies to combat fraud.
  • Decreased MasterCard program fraud false positives ratio by 61%, improved fraud detection ratio by 31%, and blocked 124% more in fraud activity YOY.
  • Developed business case for investment proposal of $45K around architecture redesign and banking core process improvements, resulting in ROI of 2,053%.

Education

MBA - Business Administration

KELLER GRADUATE SCHOOL OF MANAGEMENT
Pomona, CA
08.2011

Master of Science - Project Management

KELLER GRADUATE OF MANAGEMENT
Pomona, CA
04.2011

Bachelor of Science - Computer Science

DEVRY UNIVERSITY
Pomona, CA
06.2002

Skills

  • Product Vision
  • Product Management
  • JIRA
  • Azure DevOps
  • Problem Solving Prowess
  • Product Strategy
  • MS Office Suite
  • Product performance metrics
  • Data-driven decision-making
  • Competitive Analysis
  • Strategic Planning & Thinking
  • Business Case Development
  • Roadmap Development
  • User Story Creation
  • Acceptance Criteria Development
  • Agile Framework
  • Backlog Prioritization
  • Cross Functional Leadership
  • User Acceptance Testing
  • Salesforce
  • User Centric Design
  • Customer Journey Mapping
  • Technical acumen
  • Epic & Feature Definition

Certification

  • Certificate in Design Thinking & Innovation, Harvard Business School Online, expected 2024.
  • Certified SAFe 6 Product Owner/Product Manager.
  • Graduate Certificate in Financial Analysis, Keller Graduate School of Management, 2011.
  • Graduate Certificate in Project Management, Keller Graduate School of Management, 2010.

LANGUAGES

English
Native or Bilingual
Spanish
Native or Bilingual

AWARDS/ MEMBERSHIPS

  • Project Management Institute (PMI), Member since 2011
  • Toastmasters International, Member since 2012
  • Sigma Beta Delta - International Honor Society, Member since 2002
  • Schools First FCU - Dream Team Conference Awards (three times); Service Excellence Award: Shining Star Award; Smiling Face Awards (two times)

Timeline

SENIOR TECHNICAL CONSULTANT

Golden 1 Credit Union
06.2023 - 01.2024

SENIOR TECHNICAL PRODUCT MANAGER

Kinecta Federal Credit Union
12.2022 - 06.2023

SENIOR PRODUCT OWNER

Terafina, An NCR Company
09.2020 - 12.2022

SENIOR BUSINESS SYSTEMS ANALYST

Kinecta Federal Credit Union
05.2018 - 01.2020

SENIOR BUSINESS SYSTEMS ANALYST

Carrington Mortgage Holdings, LLC
01.2016 - 01.2018

AVP, SENIOR BUSINESS SYSTEMS ANALYST

Union Bank
01.2013 - 01.2016

PROJECT MANAGER

Financial Partners Credit Union
02.2004 - 01.2012

BUSINESS ANALYST III

SchoolsFirst Federal Credit Union
02.2004 - 01.2012

MBA - Business Administration

KELLER GRADUATE SCHOOL OF MANAGEMENT

Master of Science - Project Management

KELLER GRADUATE OF MANAGEMENT

Bachelor of Science - Computer Science

DEVRY UNIVERSITY
GEORGE MORENO, MBA, MPM