George Louis Santos
11707 Blackburn Drive Orland Park,IL
Summary
Seasoned leader in operations management specializing in space optimization, CAD design, WMS, warehousing, and distribution. Demonstrated success in implementing process improvements that boost efficiency and quality. Proficient in developing cost-effective strategies and optimizing workflows to enhance organizational performance.
Overview
2026
2026
years of professional experience
Work History
Sr. Manager, CAD Designs-Facilities
RXO
Marietta, Georgia
06.2015 - 12.2025
- Partnered with cross-functional teams to guarantee design precision and compliance.
- Created detailed technical drawings.
- Leveraged industry-standard software to create detailed technical drawings and schematics.
- Facilitated creation of design guidelines aimed at improving workflow efficiency.
- Executed conceptual sketches, layouts, and detailed drawings adhering to company standards.
- Developed presentations detailing proposed product designs for customer and upper management evaluation.
- Managed cross-functional teams to elevate operational efficiency and process effectiveness.
- Directed daily operations, ensuring adherence to industry regulations and safety standards.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Executed regular performance appraisals for direct reports to deliver constructive feedback on work performance.
- Supervised quality assurance operations to sustain high-quality standards of product and service delivery.
- Key contributor to legacy-WMS implementation, executing software and systems testing to ensure quality and reliability.
General Manager
Ashley Furniture Industries, Inc
Romeoville, Illinois
2014 - 2015
- Coordinated daily operations to maintain efficient workflow among all departments.
- Managed budgeting processes ensuring adherence to company financial goals.
- Oversaw all facets of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
General Manager
MXD Group Inc.
Aurora, Illinois
2012 - 2014
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
Operations Manager
Macy's Inc.
Minooka, Illinois
2011 - 2012
- Directed daily activities of employees to improve productivity and ensure adherence to quality standards.
- Streamlined processes to reduce operational delays and improve service delivery.
Senior Center Manager
FedEx Corp. FDX Office
Chicago, Illinois
2009 - 2011
- Coordinated daily multi-site operations of ship and print centers to uphold operational efficiency.
- Oversaw budget management and resource allocation for various center activities.
Vice President of Operations
DMX Inc.
Oak Brook, Illinois
2008 - 2009
- Managed vendor relationships to ensure quality supplies and services delivery.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
Director of Operations
Wickes Furniture
Wheeling, Illinois
2003 - 2008
- Managed day-to-day operations of a large staff in multiple departments.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
General Manager
Mastercraft Corporation
Chicago, Illinois
1985 - 2003
- Directed daily operations to maintain efficient workflow throughout all departments.
- Oversaw daily business operations encompassing budgeting, staffing, scheduling, inventory control, and customer service.
Education
High School Diploma -
Saint Joseph High School
Chicago, ILTrain/Trainer - MHE-Forklift Certification
Associated - Solutions
Chicago, ILSkills
- Computer-Aided Design (CAD)
- Microsoft Office
- Warehouse management systems (WMS)
- Space optimization
- Property storage management
- Inventory management
- Process improvement
- Technical drawing and schematics
- Inventory distribution
- Cost reduction
- Workflow optimization
- Distribution management
- P&L management
- Facility management
- Cross-functional team leadership
- Quality assurance management
Languages
Spanish
Professional
Timeline
Sr. Manager, CAD Designs-Facilities
RXO
06.2015 - 12.2025
General Manager
Ashley Furniture Industries, Inc
2014 - 2015
General Manager
MXD Group Inc.
2012 - 2014
Operations Manager
Macy's Inc.
2011 - 2012
Senior Center Manager
FedEx Corp. FDX Office
2009 - 2011
Vice President of Operations
DMX Inc.
2008 - 2009
Director of Operations
Wickes Furniture
2003 - 2008
General Manager
Mastercraft Corporation
1985 - 2003
High School Diploma -
Saint Joseph High School
Train/Trainer - MHE-Forklift Certification
Associated - Solutions