George M. Nielson
Manager
Salt Lake City,UT
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Manager, Customer Service
UUHC Patient & Family Housing
05.2021 - Current
- Oversee daily payments and process deposits.
- Directed staff and managed annual capital budget.
- relocated department operations to Little America Hotel, closed down old site and handled subsequent reduction-in-force.
- Maximized performance by monitoring daily activities and mentoring nine team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Resolved customer issues over-the-phone and in-person.
Environmental Services Supervisor
Huntsman Cancer Hospital
09.2019 - 05.2021
- Supervise fifteen employees, including scheduling, training, performance monitoring and disciplinary action when needed.
- Conduct new hire interviews.
- Monitor priorities and liaised between department managers and custodial staff, delegating tasks to meet patient needs.
- Implement hospital approved training programs for employees and monitor quality of work.
- Drive continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Collected data and developed detailed spreadsheets to identify trends.
Huntsman Storeroom -Lead Worker
Huntsman Cancer Hospital
03.2016 - 09.2019
- Worked as associate from 2016 to 2017 then promoted to lead worker
- Create monthly assignment schedules.
- Work closely with nursing staff to maintain adequate inventory levels in supply rooms and purchase items as needed.
- Coach, train and lead team of seven employees.
- Work with department staff to achieve annual department goals.
- Make sure equipment cleanliness standards are met in order to ensure patient safety.
Education
Master of Business Administration - Healthcare Management
Western Governor's University
Salt Lake City, UT 09.2020 - 05.2021
Bachelor of Arts - Middle East Studies
University Of Utah
Salt Lake City, UT 08.2008 - 12.2013
Skills
Project Management
Customer Service
Conflict resolution
Staff Management
Analytical skills
Verbal And Written Communication
Continuous Process Improvements
Certification
Lean Six Sigma Black Belt: University of Utah
Timeline
Manager, Customer Service
UUHC Patient & Family Housing
05.2021 - Current
Master of Business Administration - Healthcare Management
Western Governor's University
09.2020 - 05.2021
Environmental Services Supervisor
Huntsman Cancer Hospital
09.2019 - 05.2021
Huntsman Storeroom -Lead Worker
Huntsman Cancer Hospital
03.2016 - 09.2019
Bachelor of Arts - Middle East Studies
University Of Utah
08.2008 - 12.2013