Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Timeline
Generic

George Wango

Lowell,MA

Summary

A seasoned Technology, Innovation and Agile Projects Management Expert, with over 13 years expertise in Banking, Manufacturing, IT Consulting & Managed Services, Health & Medical Sector and Cyber Security.

I have implemented new innovative and agile technologies such as Large-Scale ERP's (SAP & Oracle), Artificial Intelligence, Internet of Things (IoT) & Machine Learning, Blockchain, Cloud Service Solutions, IT Services Security & Cyber Security, Cognitive Infrastructure, Hardware & Software, Networking, BCP & backup Services, Business Intelligence & Analytics, DevOps, Augmented Reality & Virtual Reality and Portfolio & Project Management.

I am passionate, a high achiever in the ICT Industry, a Go Getter for Exceptional IT Services & delivery, I have great management, leadership skills & Strong interpersonal skills. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams.

Overview

14
14
years of professional experience

Work History

Senior IT Operations Manager

Boston Symphony Orchestra
Boston, MA
02.2023 - Current
  • Develop and implement network troubleshooting strategies to minimize downtime and reduce maintenance costs.
  • Manage and oversee the day-to-day operations of the IT department, including hardware, software, network, and security systems.
  • Create rational plans for upgrading network software whenever new updates are available.
  • Construct and execute contingency plans to ensure uninterrupted network operation during any issues.
  • Manage IT projects, including system upgrades, installations, and migrations, ensuring they are completed on time and within budget.
  • Evaluate and recommend IT solutions and technologies that align with the company's goals and objectives.
  • Collaborate with other departments to understand their IT needs and develop solutions to meet those needs.
  • Manage vendor relationships and negotiate contracts to ensure cost-effective and efficient IT services.
  • Manage the IT infrastructure within the organization, including the physical network as well as server applications and software.
  • Install, maintain, and troubleshoot all company hardware and software while maintaining records and subscriptions.
  • Implement and maintain appropriate system security, backup/restore and disaster recovery technology, plans and process.
  • Effectively manage, perform and communicate technology interruptions such as upgrades, downtime, system issues, computer cleaning, etc.
  • Establish vendor relationships to deliver front-line support for technical-related issues.
  • Perform research and make recommendations regarding new technologies, industry trends, infrastructure best practices, tools and techniques that would drive business value.

Regional IT Manager - Consultant

City on a Hill Charter School
Boston, United States of America
01.2022 - 01.2023
  • Implement & Provide Group IT Strategy compliance for COAH Group of Schools
  • Engage with School Steering and executive committees for decision-making, change management, and communications; develop and deliver executive-level updates
  • Develop content to facilitate discussions in project meetings and document outcomes
  • Develop change management plans, training materials, and project communications as needed
  • Lead, Train, Equip and Recruit IT Support teams that provide daily user support to Teachers and Students
  • Build strong relationships in the IT Department by ensuring collaboration & synergy process implementations within support school departments
  • Providing support, guidance, and consultation; by working to ensure compliance with Charter School IT Policies and IT Center of excellence
  • Improve Visibility and control of School Learning management systems
  • Track, analyze and monitor school IT Projects Delivery
  • Identify new school learning Process improvement opportunities and create plans to implement
  • Spearhead IT Costs Reduction and enhanced utilization of innovative learning processes.

Head of Projects & Technology Solutions

BSK GLOBAL TECHNOLOGIES
03.2019 - 12.2021
  • Technical vision: Develop a technical technology strategy in alignment with current, ICT innovative technology solutions
  • Maintain current knowledge of technology landscape and developments
  • Consolidate our technology platforms and create plans for the same
  • Take the initiative in thought leadership, innovation and creativity
  • Spearhead IT projects to increase our market reach and improve USP
  • Oversee all system design and changes in system architecture
  • Collaborate PMO team in planning and coordination of all concerned business projects
  • Develop and prepare status and management type reports concerned with projects
  • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
  • Manage daily operations of the IT department
  • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
  • Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
  • Offer suggestions for possible upgrades and changes within the IT department
  • Identifies and procures the hardware and software needed to satisfy user requirements.

Information Technology Manager

BATA BRANDS
05.2017 - 02.2019
  • Manage information technology IT Services & Group Support to BATA (KE, TZ, UG) in providing and Supporting Optimal Systems and ERP Applications
  • Plan, organize, control and evaluate IT and electronic data operations
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and management of backup systems
  • Disaster Recovery and Management
  • Identify Business areas to leverage Technology opportunities, Analyze and document & implement cost effective strategic solutions
  • Audit systems and assess their outcomes
  • Management of the Bata Kenya IT budget 10--- 20M and ensure cost effectiveness.

ICT Operations Manager

BRITISH AMERICAN TOBAACCO
02.2010 - 01.2014
  • Provide the resources, expertise, & understand the IT landscape in the area and drive activities to minimize demand and optimize the exploitation of IT in the Area
  • Ensure the implementation of the global IT strategy in the Area through the deployment and implementation of global and/or regional IT projects
  • Ensure resolution of IT issues impacting business performance in the Area--- act as the ultimate escalation point for IT in the Area
  • Ensure the Area is compliant with global policies and standards, including: organization, governance models, processes, risk and compliance measures and controls
  • Ensure the deployment and implementation of global/ regional solutions to the region are done with minimal business risk and disruption
  • Ensure regional and local systems are maintained and enhanced but within the boundaries of the agreed Regional IT Account Plan and IT Strategy
  • Ensure security of data, network access and management of backup systems
  • Disaster Recovery and Management
  • Identify Business areas to leverage Technology opportunities, Analyze and document & implement cost effective strategic solutions
  • Preserve assets, information security and control structures.

Senior ERP Project Manager

COMMERCIAL BANK of AFRICA
02.2014
  • Provide IT ERP Group (KE, TZ & UG) the resources, expertise in the area and drive activities to minimize demand and optimize the financial services IT benefits and exploitation in the Banking Sector
  • ERP Projects Management - Functional Support (MM, HCM & FICO) & Oracle
  • Provide ERP Applications support - Kenya Uganda and Tanzania and monitoring of the Business Intelligence Platform
  • Provide technical support for Business ERP Applications & HCM Applications in ECA
  • Document and analyze technical specifications for changes to SAP ERP and HCM Applications
  • Provide Business functional Support and supervise day---to---day support of the core system and the ERP and BI systems
  • Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy
  • Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases
  • Coordinate interventions by vendors.

Education

PROJECT MANAGEMENT

Prince 2 /PMI Project Management
05.2010

MBA Business Administration - Project Management & Leadership

UNIVERSITY OF EAST LONDON

BSc Business Information Technology -

UNIVERSITY OF GREENWICH

CLOUD ARCHITECTURE, SERVICES, SECURITY, IAM, DB, ELB & COMPUTE

Amazon AWS Certified Cloud Practitioner

SAP ERP IMPLEMENTATION

SAP ERP 6.0, ECC6, PP, FICO, MM, HCM

ORACLE ERP IMPLEMENTATION

Oracle ERP, E-Business Suite, Analytics

MICROSOFT SYSTEMS, SERVER MANAGEMENT & ADMINISTRATION

Microsoft AZURE & ERP and O365

CYBER SECURITY & SYSTEMS SECURITY SERVICES

Cisco Network Security & Administration

CYBER SECURITY AND MANAGEMENT

Cyber Security Management

Skills

  • Cloud Computing
  • Cyber Security Infrastructure
  • Information Security
  • Technical leadership
  • Technical Troubleshooting
  • Change Management
  • Network Administration
  • Disaster Recovery
  • IT service management
  • Technology Integration
  • Problem-Solving
  • Project Coordination
  • Infrastructure Planning
  • Project Leadership
  • Teamwork and Collaboration
  • Agile work processes

Accomplishments

  • Developed IT strategies for manufacturing and banking businesses with over $15M annual revenue that grew revenue by 15% year on.
  • Led an Agile IT Delivery teams consisting of IT managers and IT Engineers & specialists in different domains.
  • Cut security and cyber risk by 70% by implementing company-wide security policies and best practices & protocols that Saved $1.5M in yearly banking remediation.
  • Researched and documented existing and new agile innovations and business processes for banking and financial sector which drove diverse performing results thus improving annual banking revenue by 25 % and 45% new corporate clientele.
  • Hired and Coached high performing IT specialists and subject matter experts to deploy new innovative technologies in manufacturing, banking and FMCG.
  • Implemented and managed IT budgets for company that freed up $750,000 per year for R&D, resulting in the creation of 3 new programs with 30%+ profit margins.
  • Implemented SAP ERP & ECC6 in global manufacturing firms that ended up Generated over $8m in revenue return on investment by building strategic synergy within all the operating companies.

References

  • Mr. Daniel Mingi, Medical Practitioner, +17743297211, danielmingi@yahoo.com
  • Mr. Nimit Patel, Account Director, ACS International Resources, +1 415 505 7120, npatel@inspiroz.com
  • Mr. Antonio Moreira, Director Dean, City on a Hill Charter School, +1 401 617 8958, ant.moreira.cv@gmail.com
  • Mr. Mary Kabura, Registered Nurse, Mass General Salem Hospital, +1 781 7107858

Hobbies and Interests

  • Endurance Sports
  • Red Cross & Non-Profit Volunteer Work
  • Golf & Club Membership
  • ICT Innovations, Software & Developments
  • Space Innovations & Renewable Energy Technologies

Timeline

Senior IT Operations Manager

Boston Symphony Orchestra
02.2023 - Current

Regional IT Manager - Consultant

City on a Hill Charter School
01.2022 - 01.2023

Head of Projects & Technology Solutions

BSK GLOBAL TECHNOLOGIES
03.2019 - 12.2021

Information Technology Manager

BATA BRANDS
05.2017 - 02.2019

Senior ERP Project Manager

COMMERCIAL BANK of AFRICA
02.2014

ICT Operations Manager

BRITISH AMERICAN TOBAACCO
02.2010 - 01.2014

PROJECT MANAGEMENT

Prince 2 /PMI Project Management

MBA Business Administration - Project Management & Leadership

UNIVERSITY OF EAST LONDON

BSc Business Information Technology -

UNIVERSITY OF GREENWICH

CLOUD ARCHITECTURE, SERVICES, SECURITY, IAM, DB, ELB & COMPUTE

Amazon AWS Certified Cloud Practitioner

SAP ERP IMPLEMENTATION

SAP ERP 6.0, ECC6, PP, FICO, MM, HCM

ORACLE ERP IMPLEMENTATION

Oracle ERP, E-Business Suite, Analytics

MICROSOFT SYSTEMS, SERVER MANAGEMENT & ADMINISTRATION

Microsoft AZURE & ERP and O365

CYBER SECURITY & SYSTEMS SECURITY SERVICES

Cisco Network Security & Administration

CYBER SECURITY AND MANAGEMENT

Cyber Security Management

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